From Burnt Out to Built In: How Federal Agencies Retain IT and HR Talent Through Smarter Employee Services

Federal IT and HR teams face a chronic bottleneck: routine requests (password resets, leave requests, IT provisioning) consume 80% of help desk capacity, leaving no room for strategic work. This session explores how intelligent AI-powered employee services can solve this without adding headcount.

This session we'll examine how Moveworks intelligently triages and resolves routine requests, how Employee Works and Employee Slate create a unified, compliant employee experience—and critically, how these work together within federal security and governance constraints. You'll see how agencies redirect help desk time from repetitive tasks to higher-value work, and we'll walk through what implementation looks like in a federal environment.

Through a live demo, you'll walk away with a clear roadmap for implementing this in a federal environment and the business case to pitch it to your leadership.