No Perfect Data? No Problem: How AI Prioritizes What to Fix First in Digital Services

Government teams don’t always have perfect data or complete visibility across their digital services, but they still need to make confident decisions about what to fix first. In this exclusive first look, Granicus will show how AI can turn fragmented or incomplete data into clear, prioritized actions that help teams identify what’s broken, understand what matters most, and focus resources where they can have the greatest impact. 

The session will highlight how the latest innovations in Government Experience Insights (GXI) help agencies move from disconnected data and manual analysis to AI-powered prioritization, making it easier to identify experience gaps, align teams around shared priorities, and demonstrate measurable improvements over time.

Attendees will see how agencies can use GXI to:

• Identify specific experience gaps, such as missing functionality, unclear user paths, and broken workflows.

• Uncover cross-service patterns that affect resident experience at scale.

• Generate prioritized action plans based on impact, not just more data points.

• Align teams around what to fix first with clear, shared priorities.

• Track improvements and demonstrate outcomes over time.

The session will show how AI surfaces issues such as missing subscription options, limited functionality, or unclear user paths and translates them into prioritized recommendations. Attendees will get a practical look at what is available today and what’s next for helping government leaders measure and improve digital experiences more effectively.

Join us to see how AI-powered insights can help agencies focus limited time and resources on the digital service improvements that matter most.