Modernizing CX: Driving Efficiency with ServiceNow + Voice AI Automation

Voice is becoming more important, not less, as organizations modernize their commercial customer experience strategies. With research showing that over 75% of enterprises are actively deploying voice-first AI to handle rising interaction volumes, CX leaders are under pressure to scale operations without adding layers of technical complexity. True modernization requires moving beyond rigid, legacy systems to fluid, intelligent voice automation.

 

In this webinar, we discovered how integrating advanced Voice AI with your ServiceNow CRM transforms the modern contact center. We explored the deployment of autonomous inbound and outbound Voice AI agents that seamlessly resolve routine inquiries, and looked at how real-time transcription empowers live agents with instantaneous context and automated summaries. Finally, we saw how AI-driven evaluations revolutionize quality assurance by providing automated, 100% coverage performance scoring directly within your CRM architecture.