Power Without Complexity: What's Next for ITSM in the Public Sector

Budget constraints and rising constituent expectations are pushing state and local government IT teams to do more with less. For many, ITSM means choosing between rudimentary systems that aren't powerful enough for all of your automation needs, or large legacy systems that require teams of admins and developers. The good news is there's another option.  

In this session, we'll show how AI that can take action plus no-code automation helps agencies modernize service delivery without adding headcount or compromising compliance. Learn what it takes to move from isolated pilots to organization-wide results.

We'll cover:

• Virtual agents that deflect 30% to 60% of service desk tickets
• AI for technicians that reduces ticket resolution time by 40% to 90%
• No-code automation that eliminates two to three months of manual tasks, reducing technician burnout
• Building a practical, future-ready AI ITSM roadmap
• Real-world examples of organizations successfully modernizing service desks
• No-code platforms that deliver rapid ROI — often within six to-12 months

Walk away with a clear, defensible roadmap for bringing modern ITSM to your agency that evolves as your business needs change.