Name: 3 Metrics for Measuring CX Success
Start: 2026-09-14T16:00:00-04:00
End: 2026-09-14T16:30:00-04:00

Agencies have many options for improving the customer experience, but limited resources. The question is: Which tactics or tools actually deliver a measurable outcome?Join us online Monday, Sept. 14, from 4–4:30 p.m. ET/1–1:30 p.m. PT, as we explore different ways to assess the success of your CX efforts and to use those measures to optimize key programs.You'll learn how to:<ul><li>Identify practical ways to elevate CX with the resources you already have.</li><li>Use metrics to monitor the performance of your programs continuously.</li><li>Combine quantitative and qualitative input for a more complete picture.</li></ul>

Agencies have many options for improving the customer experience, but limited resources. The question is: Which tactics or tools actually deliver a measurable outcome? Join us online Monday, Sept. 14, from 4–4:30 p.m. ET/1–1:30 p.m. PT , as we explore different ways to assess the success of your CX efforts and to use those measures to optimize key programs. You'll learn how to: Identify practical ways to elevate CX with the resources you already have. Use metrics to monitor the performance of your programs continuously. Combine quantitative and qualitative input for a more complete picture.

3 Metrics for Measuring CX Success

Speaker Details

Margeaux Akazawa