Powering Better Government Experiences with Digital Credentials

Government leaders are reimagining how residents access services in an increasingly connected world. As expectations for faster, simpler experiences grow, agencies must reduce friction, strengthen trust, combat increasingly sophisticated fraud and improve operational efficiency.

Trusted identity is emerging as the answer to all these pressing challenges, but how should agencies accomplish this goal in today's digital world? 

This webinar, featuring Michael Cryderman, division director of the motor vehicle division with the Arizona Department of Transportation, will explore how digital credentials are helping agencies replace paper-based processes with seamless, secure and resident-centered experiences. Through Arizona's pioneering digital birth credential initiative, attendees will learn how to simplify service delivery while creating opportunities across motor vehicles, public health, education, workforce, professional licensing and social services. Whether your agency is evaluating digital credentials or advancing broader modernization initiatives, this session will share practical lessons for building trusted, connected experiences that increase operational efficiency and prepare agencies for what's next. 

You will learn:

• Why trusted identity is becoming the foundation for the future of government services
• How digital credentials can improve resident experiences while strengthening security, reducing fraud and streamlining operations
• Lessons learned from Arizona's pioneering digital birth credential initiative — and how they can inform broader modernization efforts

• Key considerations for building a trusted, connected digital identity ecosystem that can grow with future agency needs