AI for the Government Mission and CX

As agencies prepare for a busy 2024, leaders across the public sector are evaluating how to streamline internal operations, meet the mission and improve the citizen experience. Emerging technologies, such as artificial intelligence, have great potential to do that and more. From enhancing citizen experiences to transforming operations to rethinking infrastructure, advancements in generative artificial intelligence, machine learning and cloud computing can support these opportunities for growth, improve service delivery and deliver on mission goals.

In the first of a two-part series, GovExec and Google Public Sector discuss the 2024 outlook for AI in government and how generative AI and cloud computing support the development of citizen-centric government technology. With an exclusive look at some of the key trends in public sector AI — and insights from a government expert — guests will learn:

• The potential of emerging technologies, such as artificial intelligence, to streamline internal operations, meet the mission, and improve the citizen experience.
• How advancements in generative artificial intelligence, machine learning, and cloud computing can support opportunities for growth, improve service delivery, and deliver on mission goals.
• The evolving landscape and strategic integration of artificial intelligence in government services.
• The transformative potential of AI in delivering a better and more secure experience for both the public and government employees.