Navigating Complexity: How to Simplify Government Program Enrollment and Boost Efficiency

Navigating government programs can be complex for constituents. They might discover a program they are interested in and then face a series of questions a series of questions such as how to qualify and apply, how long the process will take, what documents are required, and/or how to know if the application is submitted correctly and approved.

Join Granicus for a complimentary webinar to discover how to answer these questions before they are even asked and provide constituents with the information, they need to serve themselves. Our discussion will focus on the Four Stages of Communication approach, designed to reduce barriers before, during, and after program enrollment.

Specifically, attendees will hear about:

• Promoting self-service: Utilize budget more effectively by promoting self-service to reduce call volume
• Reducing barriers and frustration: Decrease frustration by answering user questions before they come up
• Analyzing and improvements: Analyze customer experience and performance metrics to pinpoint and address gaps in strategy