It’s been more than 40 years since the last major revamp of the federal job classification system—before the internet and cell phones, let alone cloud services and data scientists. And in the wake of COVID-19, even employees in long-established roles are being forced to adapt to radically different working environments. The challenges for federal agencies are massive -- but so too are the opportunities to reimagine roles within the...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...

IT modernization is a leap into the digital future, and cloud computing is its springboard. In the federal sector, cloud is quickening the advancement of mobile technology, data analytics, artificial intelligence, the Internet of Things, agile computing, streamlined development models and advanced cybersecurity. The outcome is growing efficiency and effectiveness in agencies’ missions, improved customer service at agencies seeking to emu...