Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

This month’s AI in Government featured guest speaker is Brett Vaughan, Chief AI Officer (CAIO) and the Office of Naval Research (ONR) AI Portfolio Manager at the US Navy! AI is proving an essential technology to enhance and accelerate modern militaries. It should come as no surprise then that the US Navy’s Office of Naval Research is looking into AI applications to enhance and optimize areas related to AI assisted human decision ma...

Claims processing is a time-consuming process. The submitted claim documents have to be manually reviewed and verified for authenticity, while simultaneously digitizing the data and making outbound calls to request applicants for missing information. This makes the entire process inefficient, cumbersome and difficult to align with business priorities. To stay relevant amidst the changing landscape and meet shifting customer expectations, it is...

The adoption of Artificial Intelligence (AI) in both the United States and internationally is accelerating with companies and governments looking to gain from the many benefits that AI can provide. However, with this increased adoption of AI, it means that regulations need to be established to address transparency, data protection, accountability, fairness, bias, safety, and related areas. Regulations should aim to maximize the benefits of AI...

Artificial Intelligence & emerging technologies in ensuring American leadership in Innovation Speakers will provide an update on the digital transformation efforts of Trademarks and the role of emerging technologies like Artificial Intelligence in ensuring American leadership in Innovation. USPTO has been adopting emerging technologies like Artificial Intelligence to increase efficiencies and assist Trademark attorneys. Intelligent Automat...

About AI in Government: AI in Government is where those working in and with the government get together to network, discuss, and interact on topics relating to AI, machine learning, and cognitive technologies. Join us at this monthly event for high-quality content with compelling & informative speakers and opportunities to network and connect with fellow like-minded individuals. ​ Agenda: 11:30-12:30pm: Featured Presentation 12:30-13...

Special Featured Guest: Jerry Ma, Director of Emerging Technology at the U.S. Patent and Trademark Office (USPTO) This month’s virtual presenter is Jerry Ma, Director of Emerging Technology at the U.S. Patent and Trademark Office (USPTO)! The USPTO is unique among federal agencies in its multifaceted involvement with the AI ecosystem. Consistent with its constitutional and statutory role, the Office fosters innovation in AI by the provis...

As the federal government embarks on a journey to embrace emerging technologies like Cloud, AI and 5G, agencies will find success and speed in taking a platform approach to their IT investments. From data and analytics to security and enterprise infrastructure, a platform approach can provide a turnkey environment for the art of the possible in an agency’s journey to digital transformation. Join top leaders and decision-makers from gover...

This event will explore the current state of technology, use cases, and limitations of Artificial Intelligence, in the Federal Government space. Listen in as Federal Chief Data Officers explain how in this period of time of building the “new normal”, you establish a more consistent and integrated data infrastructure and data practices throughout your agency. What does it mean to strengthen your agency’s data intelligence? Tun...

The future is full of potential! A variety of trends and market influences are converging to shape the enterprise of the future. 5G and edge computing, hyperautomation, intelligent composable business, and concepts from books like “Team of Teams” are enabling new operating models at scale. Many enterprises are transforming to harness these trends and create a new future. We’ve never been better prepared to take advantage of t...