GOAL SETTING FOR BUSINESS OWNERS It's time to start making plans for 2020! If your goal is to grow your business revenue or expand your business into the government space, then this training class is one you don't want to miss. Title: Goal Setting for Business Owners Date: Wednesday; December 4, 2019 Time: 10:30 am - 12:00 pm Register: https://www.govassociation.org/event-3145069 Remote access will automatically be given to members and guests...

It is no surprise that government leaders are focused on convenience and modernized services. At Once Upon A Time, we have the privilege of developing service events that offer engaging experiences with trusted partners and industry leaders. On Thursday, November 21, 2019 from 10:00 AM - Noon team members will share how your company can become a part of the "Family Strong" initiative and showcase your services to the men and women of the Headq...

Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX. Join Forrester’s top government and EX experts for an exclusive breakfast event to le...

The Business Beyond the Battlefield Conference provides collaborative, hands-on, interactive learning and networking opportunities to increase awareness of and facilitate access to entrepreneurial development resources that inspire action and adds economic value through the military connected community. Fireside Chats. Keynotes and Best Practice Panel Discussions. Interactive Workshops. Procurement Fair with Contract Match Making. Veterans Fra...

Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses. How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation. Join us on...

The National Training Program (NTP) focuses on training that provides government employees involved in the management of Hispanic employment and outreach programs the education and skills necessary to reach their full leadership potential and to fully manage their employment programs. The NTP features workshops in line with OPM/SES Core Qualifications for career development in the Federal workforce. The NTP feature a career fair open to NTP at...

Join us for our 15th Annual AAFEA SES Professional Development Workshop where our focus is Providing a Blueprint for Leadership Success. The workshops complete agenda available on our event website.

Poor customer service, impenetrable stacks of paperwork and legal red tape—all are common citizen complaints about interacting with government agencies, and all inhibit the public’s trust and compliance with government services and directives. In order to restore confidence and comfort, it’s more important than ever that the federal government institute processes and platforms to streamline the customer experience.On Septembe...

Attention Human Resource Professionals, EEO Managers and Staff, Attorneys, Managers and Supervisors, State and Local Officials, Union Officials: Learn best practices and gain valuable knowledge for making those tough HR decisions. Senior EEOC staff and expert guest presenters cover a variety of employment discrimination issues. Agendas vary based on local priorites, but all seminars provide the latest updates on EEO laws and tips on preventing...

We are facing a citizen-centric revolution in the government interactions with the public. Evolution in how public officials go about their daily business of service has become the core pillar of this citizen experience revolution. From local to federal, administration leaders are rethinking and recreating what their mission delivery should be to keep pace with citizen expectations of interaction. IDGA is proud to present the Inaugural CX for...