New York is experiencing many firsts. The state elected its first female governor. The City of New York swore in a new mayor, its first in six years. The COVID-19 pandemic radically transformed the way New York operates at every level of government – and New Yorkers are continuing to take advantage of the innovations made possible across all jurisdictions. Services that traditionally required in-person interactions are now available onli...

The Commonwealth of Pennsylvania has seen exceptional growth in technology. Never have governments and workforces been asked to do so much, so quickly. As a result, public-sector leaders are seeking transformation improvement in service delivery for their citizens and residents. Technology has unlocked countless opportunities for growth, collaboration, and improvement among the Commonwealth of Pennsylvania’s agencies, departments, and be...