Meet the Digital Citizen — Developing a Web Strategy for Engagement: July 30th Your constituents are connected, driven by engagement, and waiting for your agency to deliver services on their terms and timeframes. Their expectations have been conditioned by intuitive experiences with online retailers. This session will discuss how online experiences can improve agency effectiveness and client outcomes, while reducing operational costs.

Webinar Topic: The Cybersecurity Imperative: An Agency's Toolbox for Secure Data Brought to you by FedInsider, WTOP, and Federal News Radio, this complimentary one-hour webinar will explore how lead agencies are tackling the growing threat of cybersecurity. Executive Order 13636 [Feb 2013] on cybersecurity advises agencies: "Repeated cyber intrusions into critical infrastructure demonstrate the need for improved cyber security. The cyber threa...

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This customer service webinar will provide...

Social Media — Get Ready to Analyze and Engage: July 16th Governments all over the world are taking advantage of social media in new and interesting ways. With nearly all government agencies and departments having a Twitter or Facebook account, the focus is no longer on employing social media; it's on using these outlets effectively. It's not enough to just post a link to a news article or press release - government needs to interact wit...