Agencies require data in the right form — and at the right place and time — to deliver the services that citizens need. Join us and IDC guest speaker Alan Weber for a discussion around the tools, information, and culture that are critical to enhancing the citizen experience. Alan will walk through top statistics from an in-depth study entitled Driving Value Through Digital Services that highlights the efficacy of CRM and other tool...

Legacy case management systems and processes prohibit federal government agencies from providing great service. This failure to deliver great service is hurting you in more ways than you realize. View our on-demand webinar for a discussion with Andrea Miller (USDA, ARS/AFM). Andrea Miller shares how Salesforce Federal Case Management has helped the USDA streamline internal business operations and improve their ability to track service delivery...

The rapid evolution of new technology, including social, mobile, and cloud is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Access this on-demand webinar to learn how two of Salesforce’s most successful government customers responded to the challenge of modernizing contact center operations and improved mission and service delivery while red...

The state of federal IT is untenable. 80% of all funds go to just keeping the lights on. Agencies are so strangled by operation and management (O&M) costs that they cannot afford new solutions for their mission customers. Worse yet, all of this O&M money goes to pay for applications that are not securable. The long-standing trust in the traditional software and services vendors is vanishing rapidly under the realization that the govern...

There are increasing requests for service across channels, and daunting challenges to deliver more with older, disconnected systems, multiple knowledge sources, and smaller budgets. The rapid evolution of new technology, including social, mobile, and cloud, is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Join Salesforce for a live webcast, discu...

Join us along with our partners, Deloitte and BasicGov. 3 key questions for you: 1. Are you working with complex and disjointed licensing processes that make it difficult for staff to be collaborative, efficient, and effective? 2. Are you able to respond to the expectations of your customers when it comes to licensing? 3. Are you able to quickly adapt your system to meet the changing regulatory requirements? The Salesforce Licensing solution i...

As more departments and agencies connect caseworkers, case details, and case resources in order to better govern, the resulting amount of data grows exponentially. The data captures invaluable insight about case processing and overall drivers behind mission services.Government Cloud Wave extends the analytical functionality of Case Management, helping caseworkers to close cases faster.Join us as we host Acumen Solutions for a demo of Governme...

Are you ready for a new kind of customer success? Join us for the all-new Salesforce World Tour in Washington, D.C. on April 28 and see how to connect with your customers in a whole new way. Access the best speakers, sessions, keynotes, and more - for FREE! Learn firsthand from government leaders how to sell, service, market and succeed like never before!

Digital disruption. Social media. Real-time collaboration. Data convergence. Virtual teams. Agile development. Mobile everything. Cloud computing. The way we work is fundamentally changing. Some companies will adapt and grow. Others will be left behind.

 Where do you go to understand the future? Learn from all-star customers? Master the cloud? For seven years, the most successful companies in the world have come to Dreamforce....