The Federal government is stepping up to more effectively deliver American citizens superlative services that they deserve. From the far-reaching Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government to the President’s Management Agenda’s priority 2, Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience, the government is zeroing in on its citi...

Analytics Maturity Model: Get Predictive and Prescriptive Most agencies operate through a descriptive lens of their data with a basic understanding of average website visits. They lack the ability to drill into the data to give interactions context, break down real-time data resulting in delayed decisions and optimizations and limited segmentation for historical analysis and targeted personalization. During this session, agencies will learn ho...

Amazon Connect: Beyond the Basics Mini-Workshop Series This small group, interactive workshop series offers an opportunity to take your Amazon Connect skillset to the next level. In this technical series, we'll dive deep into some advanced features of Amazon Connect, for those already familiar with the basic Amazon Connect services. Advanced Reporting This 2-hour virtual workshop covers core concepts related to the creation and configuration...

Government agencies have offices across many landscapes, each having their own technical requirements and needs that must be met for optimal operations. Challenges arise for all when legacy technology, siloed data, and disconnected processes result in inefficiencies with Service + Case Management fulfillment, lack of transparency, and poor user experiences. What's needed is an API-led, low-code/no-code approach to integration and secure infor...

State and local agencies are under enormous pressure to deliver results faster and more efficiently – and to make better use of data to drive decision-making and serve constituents. That’s what drove DC Health, the health department for Washington, D.C., to upgrade its legacy platforms to a modernized system for tracking vaccinations and other vital health metrics. Working with Oracle and partner Tharseo IT, the team migrated its e...

As our technological landscape grows in complexity and sophistication, so does our data. It quickly piles up, leaving state and local governments unsure of where all their data is, what it contains and who has access to it. Not only is this an organization nightmare, but it also creates unnecessary privacy risks. With the right solutions, agencies can gain a full view of all the data and where it resides, making it easy to access this informat...

AFCEA Belvoir September Luncheon Event Date: 09/28/2022Event Time: NoonEvent Organizer: Belvoir Chapter Description: 11:30am-Noon -- networking and check-in Noon-1:30pm -- Guest Speaker and Lunch Event Contact: Dawn Atwood1-304-261-5838registrar@afceabelvoir.org

In May 2021, President Biden issued Executive Order 14028 on improving government cybersecurity. The order required that all federal agencies develop a plan to implement zero trust architectures for their IT systems, and set aggressive timelines for achieving this goal by 2024. The National Institute of Standards and Technology defines zero trust as “an evolving set of cybersecurity paradigms that move defenses from static, network-based...

Every jurisdiction has its excessive requestors--also known as vexatious or serial requesters--that have learned that they are allowed to submit an unlimited number of Public Records requests each day. Although news outlets or media routinely file Public Records/FOIA requests for news stories that benefit the public, they can also be labeled as vexatious requesters due to the sheer volume of requests. Estimates are that the media accounts for...

Residents are expecting more transparency and communication from their local leaders than ever before. In-person engagement methods massively limit the number of people that can participate in their communities, and social media can be unreliable. When the City of Palm Desert, CA ran into these issues, they turned to an online community engagement platform.Within the first year of implementing their engagement platform, Engage Palm Desert, cit...