The average government score on the ACSI (American Customer Satisfaction Index) report was a mere 64.4, filling in as the 2nd lowest out of every industry studied. Citizens say interacting with government agencies has become increasingly difficult… but it doesn’t have to be that way! Reach your citizens where they are. With approximately 90% of your audiences receiving information from screen-based devices, social media and digita...

Information security. Information governance. Information access. Information value. Checking these boxes may seem straightforward for the proper management and use of your agency's records and information, yet few agencies can confidently execute this checklist. Complying with applicable federal records management laws and regulations is critical to not only safeguarding your information, but also enabling/ensuring access to the right informa...

ABOUT THIS COURSE This two-day course will prepare functional managers and analytic practitioners to finally make sense of data analytics and take control of the analytic process. “Transforming Data to Decisions” develops core skills for data analytics and lays the foundation for data-intensive analytic projects that deliver insight, clarity, confidence and actionable decision support. Attendees will learn the four major types of p...

This summit is the region’s premier event in marketing, technology, communications and media. This one-day event will bring together over 350 marketing and communications executives to discuss high-level issues through a series of panels, keynotes, presentations and networking. The event is co-produced by two of the most respected news organizations of their kind in the region: Potomac Tech Wire, the region’s source for technology...

Open-To-All Free Standalone RM-U Class: Records Management University is presenting a special, available-to-all standalone free Records Management online class next week, and you're invited! Join over 1,000 others who can't stop talking about their enrollment at RM-U this year, and attend this special end-of-semester MOOC session on the very important and relevant topic of striking the balance between Transparency and Privacy, and how Records...

FOSE is history, but do not fear... we've got you covered this April in DC. The DC Live Free Government Business Process and Records Management Conference & Expo BPM & Workflow • 5015.2 Records Management • Auto-Categorization • Capstone • SharePoint Integration • Case Management • FOIA • e-Discovery • Redaction • Information Lifecycle Governance April 21, 2015 | Washington DC The Conferenc...

Attn: GovEvents Subscribers - you get a special 15% discount on this Class! Click on the class link for details... From the global leader in Knowledge Management (KM) Certification, comes our next CKM Class, here in the DC area. The highly acclaimed CKM program is KM Institute's flagship course, delivered in up to 15 countries yearly, with many thousands Certified since 2001. Delivered by internationally acclaimed speaker/instructor Douglas We...

ABOUT THIS COURSE This two-day course will prepare functional managers and analytic practitioners to finally make sense of data analytics and take control of the analytic process. “Transforming Data to Decisions” develops core skills for data analytics and lays the foundation for data-intensive analytic projects that deliver insight, clarity, confidence and actionable decision support. Attendees will learn the four major types of p...

Class is now in session, and we want you to matriculate at Records Management University! So, come to our virtual campus, get set up in your virtual dorm room, and take a seat in the virtual classroom for some very real education! (Just stay away from the virtual dining hall, trust us.) Join RM-U's Dean of Records Management Mitch Farbstein for a series of educational, informational, and fun continuing-expertise online, webinar-based classes o...

This Week's Class:Is My RM Car Factory-Certified and Under Warranty for High Speed and Extended Miles? Class Information WHEN: Tuesday March 24 at 2pm ET | 11am PTWHERE: In the comfort of your own officeCOST: FREEMORE INFO: Event Website REGISTRATION: Register for Free Now Class is now in session, and we want you to matriculate at Records Management University! So, come to our virtual campus, get set up in your virtual dorm room, and take a s...