Join Granicus for a complimentary webinar to hear how the City of Unley’s transformation program replaced complex, paper-based processes with a full range of customer-driven digital services that are available 24/7. The Council-endorsed strategy was based on three guiding principles: Streamline service delivery around the community Approach all activities from a customer perspective Empower the City of Unley's workforce Register toda...

Hosted by Mel Hagedorn, Granicus Director of Client Services, we will be chatting to Kirk Ratcliffe who heads up the City of Gold Coast’s Customer Experience team, and Dani Sargeant who leads the City’s Web Services team in their Customer Experience and Communications Branch. Join Granicus for a complimentary webinar to hear experts delve into the City of Gold Coast’s largest and most extensive web transformation project and...

Whether working toward increased program participation, recruiting, and retaining qualified employees, or improving trust with government, an integrated experience strategy is the solution for fostering engagement. Public sector agencies that stay agile in the face of rising expectations recognize experience gaps and implement solutions to reduce internal and external process barriers. Join Granicus for a complimentary webinar to hear Carolina...

Bundaberg Regional Council developed an ambitious program to plant one million trees in the Bundaberg region by the end of 2024. This program will not only minimize the council’s carbon footprint, it will help them reach their goal of achieving a regional net zero carbon target by 2030 among other far reaching positive impacts on the region. Join Granicus for a complimentary webinar to learn how Bundaberg Regional Council leveraged thei...

Since February 2020, Medicaid/Children's Health Insurance Program (CHIP) enrollment saw a remarkable 27.9% increase, marking a historic milestone for the U.S. healthcare system. While the end of the COVID-19 public emergency is a relief to many, millions of others may become vulnerable as funding for expanded coverage qualifications is set to end in December 2023. More than ever, a clear strategy for a multi-channeled inclusive outreach will b...

Every day, clerks find themselves searching for more time to complete their full slate of responsibilities. From ensuring compliance with regulations to fielding public record requests, it seems that a clerk’s work is never done. Perhaps the most time-consuming process is the execution of public meetings – and clerks are often responsible for managing this process for multiple boards. While managing an unproductive board can seem l...

Resident demand for improved government service delivery remains a strong trend. Can your department continue to make strides in digital transformation, including the advancement of your civic engagement goals, and ensuring equitable access to everyone in your community?Join Granicus for a complimentary webinar as our panel of experts explores the ways governments can create a modern, digital experience that will drive authentic connections wi...

Thanks to the Executive Order that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access?Join Granicus for a complimentary webinar to explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for drivin...

We've all been there: a request for records comes in and relevant staff are notified. Staff members gather the records and turn them over to legal for review and/or redactions. But what if the rules that you thought you knew suddenly changed because of questions from the legal department, the materials requested, or the requestor? How do you effectively communicate with others in your organization when everyone is not in alignment? What's the...

Looking for creative ways to fund destination marketing that keeps your community a desirable travel location? The answer might be as close as your backyard. Thanks to platforms like Airbnb and VRBO, it's easy to list and book short-term rentals (STRs) that can be a sustainable source of funding for Destination Marketing Organizations.Join Granicus for a complimentary webinar to learn about revenue recovery strategies for STRs. The Alabama Mou...