As the use of artificial intelligence has exploded throughout both the public and private sectors, much of the attention has been focused on its risks, because the technology is still developing and has the potential to cause harm. Less attention has been paid to how AI can be utilized to improve cybersecurity. The research firm IDC in its report, AI and Cybersecurity in Federal, State, and Local Governments, noted that AI is already having an...

The lingering impacts of the COVID-19 pandemic, economic and political uncertainty, increasing workplace changes, and new complexities are just some of the factors affecting workforce mental health and well-being. This poses a risk to mission readiness as well-being drives individual and organizational performance. In fact, recent Gallup Well-Being Research suggests that well-being is the most important factor for career performance over time...

As all levels of government seek ways to harness the benefits of artificial intelligence ( AI ) and mitigate its potential risks, the need for an overall national strategy to foster innovation, competitiveness, and economic growth becomes clearer. At the federal level, the Office of Management and Budget (OMB) issued a memo in March providing guidance for agencies to establish AI governance and risk management techniques while implementing inn...

When government agencies fail to provide seamless, intuitive public interactions, people miss out on valuable benefits and services because they are not aware of them or get lost in the adoption process. Additionally, cumbersome processes can lead to unnecessary calls to government agencies, resulting in time spent answering the phone and increased costs for call centers — costs and time that could be avoided if constituents had the info...

While the Personal Identity Verification (PIV) and Common Access Card (CAC) represent a high assurance, technically interoperable, and a highly regulated method of authentication, they suffer from factors such as ease of use, ability to work with mobile devices and across devices. Office of Management and Budget (OMB) memorandum M-19-17, Enabling Mission Delivery Through Improved Identity, Credential, and Access Management, opened the door for...

In today’s rapidly evolving cybersecurity landscape, Zero Trust has emerged as a critical strategy to defend organizational assets against persistent cyber threats. However, the presence of mobile devices in enterprise environments poses significant challenges to traditional Zero Trust implementations. As government agencies increasingly rely on mobile devices to conduct business and communicate, ensuring the security of these endpoints...

Data is the biggest asset of modern organizations. But thanks to an increase in data breaches, evolving privacy regulations, and litigation volumes, data can also be an organization’s biggest liability. Good data governance is critical to government agencies’ ability to effectively respond to requests for data and reduce their overall risk. Join us online Tuesday, June 25 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government...

Customer experience (CX) programs are important, but if they’re not rooted in and aligned with your agency’s mission, they are unfortunately of limited use. Without clear alignment with agency objectives, your CX efforts will not have organizational support and will likely be short-lived. For your CX programs to succeed, you need to understand how to build them to support your agency’s mission. Join us online Monday, June 10...

AI has the power to transform the way governments work. However, that transformative power poses risks and is rife with the potential for misuse. To harness AI’s power ethically, agencies need to invest in responsible AI practices. Join us online Wednesday, June 5 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry leaders about the attributes associated with responsible AI and how to use it effectively at your orga...

The internet is an increasingly dangerous place. The FBI warns of Chinese threats to U.S. critical infrastructure, while the National Security Agency releases guidance for strengthening AI system security. Meanwhile, agencies still wrestle with phishing, ransomware and myriad other threats that occur every day. At the same time, government organizations are expected to implement zero trust architectures, improve identity and access management,...