Thanks to the Executive Order that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access?Join Granicus for a complimentary webinar to explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for drivin...

We've all been there: a request for records comes in and relevant staff are notified. Staff members gather the records and turn them over to legal for review and/or redactions. But what if the rules that you thought you knew suddenly changed because of questions from the legal department, the materials requested, or the requestor? How do you effectively communicate with others in your organization when everyone is not in alignment? What's the...

Looking for creative ways to fund destination marketing that keeps your community a desirable travel location? The answer might be as close as your backyard. Thanks to platforms like Airbnb and VRBO, it's easy to list and book short-term rentals (STRs) that can be a sustainable source of funding for Destination Marketing Organizations.Join Granicus for a complimentary webinar to learn about revenue recovery strategies for STRs. The Alabama Mou...

Governments moving to digital services are saving time and money for both the people they serve and their employees. But a positive customer experience (CX) can do more than just make paying bills easier or alleviate the number of emails awaiting response from staff. A truly connected digital experience can engage communities, increase inclusion to all residents, and provide the transparency that builds stronger relationships and trust.One way...

Considering streamlining your public records request payments/invoicing process or cost tracking?Join Granicus for a complimentary webinar to learn why GovQA Payments & Invoicing modules will save you time, increase revenue, and help demonstrate return on investment (ROI) with time and materials tracking. The straightforward fee communications build trust and can help you recover costs.Whether you use the GovQA Invoicing & Payments mod...

With the ability to easily promote projects across channels and gather proactive feedback from more community audiences, could your engagement team benefit from spending less time on administration and more time on meaningful engagement?Join Granicus for a complimentary webinar to hear from OpenCities Product Manager Rachel Burbank and EngagementHQ Product Manager Uma Barry as they walk through how this easy-to-use connector can help your orga...

Public records requests siphon time and resources from your organization's budget, but responding to them promptly is required by law. The more complex the requests, the longer they take to fulfill, leaving fewer resources available for other core missions. In addition, poor public records request processing performance adds risk -- financial, public trust, and litigation risks to name a few. On the flip side, this very public service, when do...

As residents continue to demand more transparency and accountability from their local leaders, robust digital solutions have become essential. It can be difficult to facilitate two-way dialogue and build trust with community members through just social media and town hall meetings. However, an online community engagement platform can help bring more people into the local conversation. Join Granicus for a complimentary webinar to hear directly...

Short-term rentals (STRs) have significantly altered the landscape of guest accommodations over the last decade. Now, new ownership trends threaten to continue the shake-up. Fractional ownership, where multiple parties formally work together through a service to purchase an investment rental property, is on the rise.With community character and housing inventory at stake, it's critical to understand the implications of these new property owner...

As governments are redefining the end-to-end resident experience, communications leaders are tasked with transforming public interactions into meaningful engagement. But for many governments, the cost - in both time and money - to achieve effective metrics is too burdensome to maintain.Join Granicus for a complimentary webinar as they provide insights on how to find the critical data your agency needs to best evaluate your communications journ...