A few months back a GovLoop community member received this request while working with their city to update property records: “Can you fax me over a copy?” The answer was no. Who has a fax machine anymore, let alone one at home. All this is to say that oftentimes, the government lags behind on using technology to better engage with customers. Those outdated systems often create lower engagement and can erode constituent trust. Join...

What is automation? You’ve probably heard the term automation hundreds of times, and you’ve also probably heard that a robot could take your job. But that isn’t true. One of the reasons that automation can sound so scary is because it is often misunderstood. To help, we are going back to the basics to tell you all you need to know. Join us online Thursday, Feb. 16, at 2 p.m. ET/11 a.m. PT to hear from government and industry...

Problem statement: Agencies are falling behind in preparing their teams for both the technology and management needs of the future. A report from the Government Accountability Office revealed that some government agencies aren’t just using slightly outdated technology, but decades- old equipment. The report found that information systems at the Department of Education, Health and Human Services and the Treasury Department each contained...

"Unlocking The Power Of AI, ChatGPT, And Emerging Software To Win More Government Contracts" Are you looking to see how AI, ChatGPT, and other emerging software can help you scale your business? Do you want to understand how you can win more government contracts with the power of AI? Join us for this workshop where you'll learn how to harness the power of AI and other promising technologies to improve your chances of success. Our expert presen...

In today’s digital world, IT modernization and cybersecurity are intertwined with delivering a vast range of state services to residents. According to the National Association of State CIOs, these were the top two concerns facing state governments in 2022. They are two reasons why the state of Florida in 2020 created the Florida Digital Service (FDS), to partner with all state agencies to deliver services. In a state that often faces nat...

Let’s set the stage: A recent government hire is given a laptop from 2016, another is asked to manage a call center that hadn’t been updated in more than a decade, a third is onboarded using an HR system that required them to travel across the country for onboarding because the paperwork wasn’t digitized. Do these issues sound familiar? In many cases, the government is operating on seriously outdated technology, and with supp...

The 2023 DE Test & Evaluation Joint Conference on T&E Support to Prototyping and Experimentation will discuss the practical implications of T&E support in prototyping, experimentation and other developmental activities. The conference will leverage the DoD vision set forth in the DoD Prototyping Guidebook and the recent significant increases in prototyping and experimentation efforts to explore the role of T&E in prototyping, e...

The MasterClass SOC Analyst Program includes two courses and two certifications. We have combined the three-day Certified SOC Analyst (CSA) course with the two-day Certified Threat Intelligence (CTIA) course. Master how to Triage and classify incidents as well as how to coordinate Incident handling and response efforts. While our more technical programs like the Certified Ethical Hacker focus on the tactical Cyber Security elements you common...

The Certified Ethical Hacker certification is one of the most sought-after cybersecurity certifications around the globe. Organizations like the DoD and ANSI have endorsed and/or accredited the CEH course. Want to Master CEH? This program incorporates instruction and practice to get students ready to take the CEH certification exam as well as the CEH Practical Exam. Candidates who successfully pass both exams earn the CEH Master credential as...

Join us online Wednesday, Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT as we celebrate the accomplishments of the 2022 NextGen Public Service Award Winners and speak with government and industry experts about implementing innovative and strategic thinking to deliver better services and support. We will look at innovations in four areas: Constituent services Decision-making Workforce management Technology