Machine learning and artificial intelligence already are playing a significant role in reworking call centers, in government agencies and private industry alike. Just picture the chatbots that show up every time you go to the online portal for the Department of Motor Vehicles, for instance, and get prompted to renew your auto registration online. To date, call center agents and customers both prefer human interaction. As generative AI (genAI)...

The Biden administration has made diversity, equity, inclusion and accessibility (DEIA) part of its Presidential Management Agenda and released guidance on implementing DEIA internally and in acquisition. However, that policy focus is only half the equation. Now agencies are left to create their own DEIA implementation strategies. Join us online Wednesday, Dec. 13, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from experts about how to apply th...

There has been a dramatic shift in the way we work. For the past three years, employees have gone above and beyond to get the job done. However, just getting the job done is no longer enough. Now, we need to innovate and try new things. Join us at the GovLoop offices on Wednesday Dec. 13 at 4:30–6:30 p.m. ET to hear from government experts about how to truly innovate in the current world of work.

Registration is Closed FEDERAL EMPLOYEES: LEARN HOW TO BE THE HERO IN YOUR OWN RETIREMENT STORY & RETIRE WITH CONFIDENCE The ProFeds FedImpact Retirement Workshop gives federal employees a no-nonsense approach to evaluating the financial impact of benefits decisions made as they near retirement. Our goal is to help them avoid the red tape and to retire from federal service with confidence! IMPORTANT INFORMATION Attendance is free-of-charg...

Registration is Closed FEDERAL EMPLOYEES: LEARN HOW TO BE THE HERO IN YOUR OWN RETIREMENT STORY & RETIRE WITH CONFIDENCE The ProFeds FedImpact Retirement Workshop gives federal employees a no-nonsense approach to evaluating the financial impact of benefits decisions made as they near retirement. Our goal is to help them avoid the red tape and to retire from federal service with confidence! IMPORTANT INFORMATION Attendance is free-of-charg...

Don't miss the opportunity to learn from one of the leading professionals on Federal Employee Benefits, Ed Zurndorfer, in a complimentary webinar for federal employees. An Overview of the Thrift Savings Plan (TSP) Contributions and how they work, including limits and getting the biggest match Ways to maximize tax savings The main differences between Roth and Traditional TSP accounts Understanding the Different FundsAn overview of the five main...

When it comes to providing services for both employees and constituents, many agencies are working in the dark: They just don’t have any concrete idea of how those services are resonating with the intended users. Needless to say, that is not a good long-term strategy. That’s where data can help. Join us online Tuesday, Dec. 12 at 2 p.m. ET/11 a.m. PT to hear from experts at General Services Administration, Dept. of Veterans Affairs...

Join us online Tuesday, Dec. 12 at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to uncover the top five CX challenges facing the public sector.

Hands-On Cyber Security Training Taught by World-Renowned Practitioners Attend in Tempe, AZ or Live Online   SANS Phoenix-Tempe 2023, choose from 48 interactive courses with hands-on labs. Practice your skills and compete against your peers during NetWars Tournaments, and network with your instructor and industry colleagues in real-time. Each course includes electronic and printed books, and several courses align with GIAC certifications!

Registration is closed FEDERAL EMPLOYEES: LEARN HOW TO BE THE HERO IN YOUR OWN RETIREMENT STORY & RETIRE WITH CONFIDENCE The ProFeds FedImpact Retirement Workshop gives federal employees a no-nonsense approach to evaluating the financial impact of benefits decisions made as they near retirement. Our goal is to help them avoid the red tape and to retire from federal service with confidence! IMPORTANT INFORMATION Attendance is free-of-charg...