Much of our professional success is dependent on getting noticed. Does leadership or your supervisor know what you bring to the table each day? Are your team members aware of your skills and contributions? In order to get ahead, we need to be able to call out and celebrate our own strengths and successes – but how exactly? Join us online Tuesday, June 27 from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn how to stand out at work. You’ll...

Not only are goals essential for reaching agency objectives and accomplishing mission-critical work, but goals also provide a team with a unified vision for moving forward. However, as a supervisor, it can be challenging to get everyone moving in the same direction. You have to take into account different communication and work styles, competing priorities and team dynamics. Join us online Monday, June 26 from 4-4:30 p.m. ET/1-1:30 p.m. PT to...

Do you like to win an argument? Who doesn’t? Whether you are fighting over who does the dishes or figuring out how to allocate millions in grant funding, we know data is crucial in justifying your point of view. Consider the dishes argument, to back up your point of view you could say, “I’ve washed the dishes 27 times to your three,” it makes the argument way more compelling than just saying, “I do dishes allllll...

Automation has the power to completely change how we work. However, getting that technology into your organization isn’t easy, especially when you are adding it to outdated systems. Join us online Thursday, June 15 from 2-2:45 p.m. ET/11-11:45 a.m. PT, to hear from government and industry experts about how to overcome automation adoption challenges.

Transformation — it’s a word that’s tossed around in government leadership meetings all the time, but what does it really mean? Is it about process improvements, technology modernization, or workforce changes? All the above? Join us online Wednesday, June 14 from 2-2:45 p.m. ET/11-11:45 a.m. PT as our government and industry experts define what transformation means for government and walk through examples of agencies that hav...

We’ve all clicked on an email or two that we shouldn’t have. The new Federal Zero Trust Strategy (OMB M-22-09) aims at addressing that, by requiring agencies to implement “phishing-resistant” multi-factor authentication (MFA) for employees, partners, and contractors. But what is phishing-resistant MFA? Join us online Thursday, June 8 from 2-2:30 p.m. ET/11-11:30 a.m. PT, to hear industry experts share how phishing-resis...

The volume of data the government collects daily is staggering. But what does the government do with that data, and how do agencies manage it? The short answer is, not enough and not very neatly. The problem is partly a lack of understanding data in the first place. Join us online Wednesday, June 7 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry experts on how to use data as a tool to empower your work and strategies...

Where are you logging in from to do your work? If it’s your home office, that might be changing. Office of Management and Budget Memo, M-23-15, outlined steps for agencies to review, assess and update their work environment plans against organizational health and performance frameworks that support the mission. This includes an expectation to reconsider and potentially increase “meaningful” in-person work at federal offices....

You may feel the sudden rise of artificial intelligence (AI) based applications a bit overwhelming. From the uproar of ChatGPT to automating basic tasks like reoccurring email invites, AI is everywhere. Numerous federal agencies are already exploring the use of AI and machine learning. Before you take that step, you need to understand both the benefits and limits of the technology. Join us online Wednesday, May 24, at 2 p.m. ET/11 a.m. PT, to...

Delivering social services programs effectively and efficiently is paramount for government agencies – and a lot of that work happens at contact centers. However, outdated technology can cause delays and frustration both for government employees and their constituents. That’s the exact situation that plagued the state of Missouri for years, until they embraced cloud and artificial intelligence (AI). Join us online Tuesday, May 23,...