Automation has the power to completely change how we work. However, getting that technology into your organization isn’t easy, especially when you are adding it to outdated systems. Join us online Thursday, June 15 from 2-2:45 p.m. ET/11-11:45 a.m. PT, to hear from government and industry experts about how to overcome automation adoption challenges.

Transformation — it’s a word that’s tossed around in government leadership meetings all the time, but what does it really mean? Is it about process improvements, technology modernization, or workforce changes? All the above? Join us online Wednesday, June 14 from 2-2:45 p.m. ET/11-11:45 a.m. PT as our government and industry experts define what transformation means for government and walk through examples of agencies that hav...

We’ve all clicked on an email or two that we shouldn’t have. The new Federal Zero Trust Strategy (OMB M-22-09) aims at addressing that, by requiring agencies to implement “phishing-resistant” multi-factor authentication (MFA) for employees, partners, and contractors. But what is phishing-resistant MFA? Join us online Thursday, June 8 from 2-2:30 p.m. ET/11-11:30 a.m. PT, to hear industry experts share how phishing-resis...

The volume of data the government collects daily is staggering. But what does the government do with that data, and how do agencies manage it? The short answer is, not enough and not very neatly. The problem is partly a lack of understanding data in the first place. Join us online Wednesday, June 7 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry experts on how to use data as a tool to empower your work and strategies...

Where are you logging in from to do your work? If it’s your home office, that might be changing. Office of Management and Budget Memo, M-23-15, outlined steps for agencies to review, assess and update their work environment plans against organizational health and performance frameworks that support the mission. This includes an expectation to reconsider and potentially increase “meaningful” in-person work at federal offices....

You may feel the sudden rise of artificial intelligence (AI) based applications a bit overwhelming. From the uproar of ChatGPT to automating basic tasks like reoccurring email invites, AI is everywhere. Numerous federal agencies are already exploring the use of AI and machine learning. Before you take that step, you need to understand both the benefits and limits of the technology. Join us online Wednesday, May 24, at 2 p.m. ET/11 a.m. PT, to...

Delivering social services programs effectively and efficiently is paramount for government agencies – and a lot of that work happens at contact centers. However, outdated technology can cause delays and frustration both for government employees and their constituents. That’s the exact situation that plagued the state of Missouri for years, until they embraced cloud and artificial intelligence (AI). Join us online Tuesday, May 23,...

Let’s start with the obvious, time is VERY limited. And you have a LOT to do. Therefore, to get as much done as possible, in as little time as possible, you need to have effective time management skills. Join us online Monday, May 22 at 4 p.m. ET/1 p.m. PT, to hear from a government expert about how to organize your day to get everything…or almost everything, done on your to-do list.

If you need to access agency applications easily and securely, the cloud is your solution. But managing a multitude of clouds, and performance, access, and security of each, you’re looking at a complex cloud environment. Join us online Thursday, May 18, at 2 p.m. ET/11 a.m. PT as we speak with experts about how you can create a cloud environment that truly enables your workforce, allowing them to be productive and efficient while being secure.

How do you measure a good experience? Or a bad one? The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working? Join us online Wednesday, May 17, at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about which benchmarks to us...