On August 29th, MeriTalk announced the results of the Uncle Sam at Your Service: The 2011 Federal Customer Experience Study, underwritten by RightNow. To conduct the study, MeriTalk surveyed 1,000 Americans to identify current customer perceptions and set a benchmark for Federal service improvement. The associated Webcast will address how the Federal government interacts with Americans from a customer service perspective and offer advice from...

Join Federal Computer Week and Cisco on September 27th at the Willard Hotel for this FREE educational seminar on secure cloud computing. Hear real-world case studies from government and industry innovators on evaluating cloud-based alternatives, weighing capacity, security and reliability considerations. You will learn how to: Establish trusted cloud-based environments Apply innovative thinking and technology to existing architectures Incorpo...

Register at: http://www.cvent.com/d/lcqn7z/1Q. Beginning with the “Arab Spring” in 2011, the transition of the Middle East and North Africa is as significant during this decade as was the transition of the Soviet Union and Eastern Europe during the 1990s. The opportunities to help empower the successful political and economic transition of a major part of the world are enormous.With this in mind, we are pleased to invite you to par...

The VIP Reception honors Jalloul Ayed, the Minister of Finance of Tunisia and one of the principal architects of the democracy transition of Tunisia, resulting in the historic wave of democratic and economic change sweeping North Africa and the Middle East.At this exclusive VIP Reception overlooking The White House complex, join U.S. officials, World Bank officials, IMF officials, UN officials, leaders from governments in the Middle East and N...

We are pleased to invite you to participate in the World Infrastructure Financing Summit, scheduled on September 26, 2011, just after the IMF meeting in Washington and the UN General Assembly meeting in New York.Join leaders from around the world, including U.S. and multilateral agencies, government ministers, investors, banks, business executives, and nonprofit leaders and receive the latest details on:* The full-scale reconstruction of Japan...

About Event: This year’s theme, "Performance Measurement: Training, Teaching, and Action", highlights the importance of training and teaching of performance measurement applications in government and nonprofit organizations. The conference brings together leading practitioners and academics, showcasing best practices and effective performance measurement models. Conference Tracks include: Track 1: Bringing Experiential Learning to Teachi...

25-Point Plan: What’s Next in IT Management Reform in 2012 In April, Federal Chief Information Officer Vivek Kundra gave an update on the 25-Point Plan to reform information technology. During that update, it was noted that seven objectives had already been delivered and all but two were on track including reducing duplicate data and consolidating data centers. As the new Federal Chief Information Officer takes over the top IT post, how...

The Summit Series is a driving force in improving both the current and future state of computer security. The SANS WhatWorks Summit Series focuses on the most current topics in computer security. This series brings together users of security technology and thought leaders of the industry and provides a venue for exploration and discussion of the needs, problems and solutions to the changing issues in the current technology environment.

Register by July 21st and save $400! Attend this training to learn how to capture the power of social media in your organization. Hear practical advice, firsthand, on how to engage your employees and citizens by using social media from leading government agencies and organizations, including U.S. Army Public Affairs, City of Atlanta Mayor’s Office, TSA, CDC, Dunwoody Police Department, Georgia, and many others.

Most of us wish we had more time (and more resources) to complete all the jobs we have -- at work and at home. Hiring consultants can help solve an immediate crisis, meet longer-term strategic objectives, or both. However, finding the right a consultant is not always easy. The process can be a time-consuming, risky, and expensive. Join me in Reston, VA on Wednesday, September 21st between 5:30-8:15pm to explore the reasons why we should hire c...