Government agencies have a single desire: to successfully and consistently meet service delivery expectations that are core elements of the mission of their program(s). Due to the limitations of legacy systems and processes, agencies have been hampered in their ability to deliver personalized, effective, and timely case management and case resolution for their citizens and customers. Improving service delivery requires a shift from manual proc...

The Next Generation of Grants Management Solutions Grants management is complex, time consuming, and ever-changing. In the face of a rapidly shifting Federal regulatory environment – new Uniform Grants Guidance (UGG), DATA Act, and GONE Act - and increased pressure from citizens and legislators to better measure grant performance outcomes, grant makers are actively looking to innovative IT solutions for help. In this on-demand webinar he...

The continual evolution of new mobile, social, and cloud technology is transforming the way in which we connect and interact on every level. In response to shifts in the digital landscape, government agencies are being challenged to rethink how to engage their citizens in innovative and smart ways. The idea of using technology to create new economic opportunities and enhance citizen services is an exciting but often challenging prospect for ma...

Planning a social media strategy doesn’t have to be a hard task. Your citizens are more connected and expect an elevated level of engagement from companies they do business with and entities that represent them, such as government officials and public agencies. View our on-demand social media webinar featuring a round table discussion with three panelists from City and State Government. Topics will include: The connected citizen & so...

The best of Dreamforce is coming to New York City. Join Salesforce get inspired to be your best and connect with your customers in a whole new way. Learn about the latest Salesforce solutions for government products including Einstein, Quip, and Commerce Cloud in the all-new keynote with Mike Rosenbaum, Executive Vice President, CRM Applications at Saelsforce. Experience New Products Up Close Learn more about the latest Salesforce announcement...

Attendees of this on-demand webcast learned how the innovative Salesforce Licensing Solution helps agencies to: Efficiently deliver responsive customer service to both licensees and businesses. Enable staff to leverage insights to make data-driven decisions with service delivery. Synchronize with the latest regulations, compliance, and legislation on an agile and secure platform. This webcast featured Michael Miller, Deputy Director, from the...

There are increasing requests for service across channels, and daunting challenges to deliver more with older, disconnected systems, multiple knowledge sources, and smaller budgets. The rapid evolution of new technology, including social, mobile, and cloud, is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Join Salesforce for an on-demand webinar,...

As more departments and agencies connect caseworkers, case details, and case resources in order to better govern, the resulting amount of data grows exponentially. The data captures invaluable insight about case processing and overall drivers behind mission services. Government Cloud Wave extends the analytical functionality of Case Management, helping caseworkers to close cases faster. View our on-demand webcast as we host Salesforce and Acum...

Come learn how revolutionary technology platforms easily integrate with your current infrastructure enabling automation, collaboration, mobile and rapid response to change.Register today for a complimentary educational seminar promoting government innovation and a hands-on training session! Questions? Contact me.Brian KingSalesforce Government Team atCarahsoft Technology Corp.703-889-9826 (Direct)877-SFDC-007 (Toll-Free)brian.king@carahsoft.c...

Salesforce Government Case ConnectA demo of our case management Join us for a webcast exploring Salesforce Government Case Connect, a client-centric case management platform purposely built for Health & Human Service agencies. As more people with increasingly complex needs are looking for support in the midst of an industry adapting to the Affordable Care Act, caseworkers need modern tools that unlock the kind of capabilities that reflect...