Join us as we discuss how to build an integrated view of your contact center operations that will provide real time insights into what your customers are experiencing and how your applications, processes, and agents are performing. Genesys offers a best in-breed contact center as a service solution that integrates with Splunk, collecting data around conversations, missed opportunities, workforce management, and system performance. Splunk ties...

Splunk ITSI is a premium analytics solution that correlates and applies machine learning to infrastructure, application, and business data for 360° service monitoring, predictive analytics, and streamlined incident management. Unlike point event management or IT monitoring solutions, ITSI correlates and applies machine learning to metric, log, and trace data for end-to-end intelligence across your entire environment. ITSI also combines vie...

Automation has evolved over the years to enable high production efficiency, quality and enormous economic benefits. The same success can be achieved in the IT enterprise across all software and infrastructure assets. Consider unleashing the power of IT automation across the entire enterprise landscape. Red Hat Ansible is a unified automation platform that works consistently across your teams, processes and IT environments to meet you agency's...

Use Human Reporting + AI to Protect Your Agency from a Breach You don’t have to look far to find a headline about a recent breach or compromise within the public sector, and as reported in the 2021 Verizon Data Breach Investigations Report, not only is the public sector the second most victimized industry when it comes to cyberattacks, but phishing was behind 70% of government breaches. As threat actors continue to innovate their approac...

Effective communication relies on visuals to make a lasting impression, and including images with information-rich text is proven to capture the attention of your target audience. Local governments and federal agencies are under pressure to create timely, easy-to-understand communications about current events, including COVID-19. Join our complimentary webinar to learn how Adobe Stock delivers engaging experiences to both citizens and employee...

As government agencies continue to modernize and innovate to achieve mission with AI and ML technologies and using data, Collibra empowers them to have trusted data assets to drive strategic insights. Government agencies around the world trust Collibra to meet standards of privacy, reliability, and compliance. Join our security and cloud experts for this session of our webinar series, where attendees will: Learn about the Collibra FedRAMP envi...

It's important to understand the difference between private access provided by a platform supporting Zero Trust principles and access delivered through Virtual Private Networks, or VPNs. Although both private access to private resources, the way users are granted access to those resources via iboss Private Access is drastically different. The iboss Private Access service inverts the VPN model completely. Instead of granting a user access to pr...

Zero Trust is an evolution of a range of past security architectural approaches and concepts; think network segmentation, least privilege, and defense. The key difference being Zero Trust brings a different mindset to how we design and build security to support the idea of starting with no implicit trust and that we assume a breach has already occurred. The Department of Defense (DOD) released a publication in the Spring of 2021 on Zero Trust...

Delivering modern, efficient, and engaging digital experiences is critical to advancing your agency's mission. Adobe Acrobat Document Cloud (DC) was built to be flexible, providing tools that empower collaboration while you're working remotely — so you can easily integrate it into your existing IT systems and scale it to your future needs! Join our complimentary webinar to discover how your agency can replace paper processes with digital...

In a world that is becoming more visual, agencies must leverage digital assets such as social graphics, infographics, and videos to help make a lasting impression with their constituents. Effective communication is a critical asset, but how can you ensure your agency’s message is informative and engaging to your audiences? Join our complimentary webinar to discover how to empower government employees to quickly design engaging digital ex...