Generative AI (GenAI) has the potential to transform the customer service and support function, but transformation is never quick or easy. Media outlets, technology optimists and vendors have hyped the potential for rapid change in service and support, perpetuating a myth of GenAI as a cure-all with low barriers to adoption. The reality is far more challenging. Unfortunately, many leaders underestimate the resource-intensive prerequisites esse...

The 4th annual DigiMarCon Africa, the Premier Digital Marketing, Media and Advertising Conference & Exhibition in Africa returns October 16th to 17th, 2024 to the V&A Waterfront Cape Town Avenue Conference Venue in Cape Town, South Africa. Join your peers in-person or online for 2 days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of tec...

The 27th DoD/VA and Government Health IT Summit will bring together senior leaders from the DoD, VA, federal government agencies, academia, and industry to advance the field of health information technology and shape the future of healthcare delivery for Veterans and active duty servicemembers. Through interactive discussions, panels, networking time, technology exhibits, and fireside chats, attendees at this year’s event will explore ne...

Infosec’s CGRC Boot Camp teaches you best practices, policies and procedures used to authorize and maintain information systems. You’ll learn how to use the RMF to support your organization’s operations while complying with legal and regulatory requirements. The ISC2 Certified in Governance, Risk and Compliance (CGRC) is sought after by civilian, state and local governments, as well as system integrators supporting these orga...

Join Us in San Diego for the Futurecon Cybersecurity Event! Hear from our esteemed speakers while gaining up to 10 CPE credits. Immerse yourself in the latest cybersecurity developments to gain valuable insights in today’s dynamic threat landscape. Learn how to effectively manage risk, demo the newest technologies from an array of different sponsors, and network with your local community. Don’t miss our special ceremony recognizing...

The retail sector has been hit particularly hard by the post-pandemic environment, as shifting customer expectations has made profitability a real challenge. Consumers now demand personalized recommendations and a seamless brand experience, no matter where they are shopping. The rise of social media and growing importance of brand identity has also made it imperative for brands to maintain a positive social presence across numerous channels. M...

This one-day event is designed to convene leaders and innovators from across the state to address the most pressing challenges and opportunities in higher education information technology. As institutions continue to navigate the complexities of digital transformation, cybersecurity, online learning, and data management, this summit offers a place for collaboration, learning, and strategic planning. The Higher Education IT Leadership Summit is...

Join us for our 7th Annual Leading for IMPACT, Women in Leadership Conference and Award Ceremony on Thursday, October 17, 2024! Our premier fall event recognizes the women who are making an IMPACT--providing strong leadership, mentoring the next generation of stars, and continually transforming the way technology is implemented through their mission-focused strategic programs in the Federal space. This informative and high-energy conference wi...

SEC547 Mastering Supply Chain Security: A 3-Part Webcast Series.This webcast supports content and knowledge from SEC547: Defending Product Supply Chains. In an ideal world, we would have a well-defined supply chain incident response plan, complete with well-tested procedures, SBOMs, and comprehensive software inventories. However, reality often catches us off-guard. In this presentation, Tony Turner will delve into effective strategies for nav...

Unable to attend VMware Explore this year? Good news, VMware by Broadcom and Carahsoft are coming to Austin! We hope you'll be able to join us at Parkside on Thursday, October 17, for this must-attend event. VMware subject-matter experts will cover a re-cap of VMware Explore topics for anyone unable to attend. Stay tuned for a detailed agenda and speaker lineup coming soon! Don't miss out - register today!