Improving Public Sector Customer Experience
Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...
11th annual 930gov
Now in its 11th year, 930gov’s multi-track educational program brings government technical communities together to connect, exchange, and gather ideas from subject matter experts from multiple disciplines. Attendees will hear thought leaders present best practices, case study findings, and potential solutions to their current IT challenges. 930gov delivers educational programming on theFive Pillars of Government IT Innovation: Artificial...
Built for Government: Incorporating an...
Planning for modernizing your existing solutions and capabilities goes far beyond the obvious cloud migrations. But how should evolving technologies and yet to be imaged technologies be considered when planning. This session presents techniques on how to examine and assess emerging technologies and determine their impacts on the existing IT landscape.
Empowering the Government Workforce Wit...
The Office of Personnel Management (OPM) plays a critical role in redefining and creating the next generation federal workforce. Key to these efforts is the use of data as a strategic asset to make informed decisions on policies, programs, and services. In this webinar, OPM leaders will share how they are modernizing the ways they support the federal workforce and the solutions they are developing for use across the federal government via the...
AI & ML in Records Management
Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way records managers track the data they have, from where it is located to who can access it to what information it contains. These technologies are also changing how agencies meet compliance requirements. In this virtual workshop, we break down these concepts and show the potential benefits to your agency. You will leave with a better understanding of how AI/ML ca...
Total Experience: Putting People First...
As agencies look to meet the goals of the President’s Management Agenda and the Customer Experience Executive Order, a shift to human-centered design (HCD) is critical. HCD gives citizens and employees the experience they deserve. This means putting experience first and transforming how work gets done. This webinar will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service deliver...
Hybrid Cloud Best Practices
Hybrid cloud strategy allows agencies to determine which applications and data should reside on which areas of a hybrid cloud infrastructure. Simply, hybrid cloud defines what goes on public cloud infrastructure, and what goes on private cloud infrastructure. A hybrid cloud platform provides agencies many advantages to include greater flexibility, more deployment options, security, compliance, and ability to derive more value from existing inf...
Improving Public Sector Customer Experience
DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....
Unlock Data to Achieve Mission
Federal agencies have the tools and resources to use data in critical decision-making processes. Collecting, storing, and analyzing data provides countless benefits to federal agencies, including deeper insights, accelerated mission effectiveness, and more efficient operations. How can your agency maximize data utilization to achieve mission impact? How can you ensure agency efforts to gain insight from data lead to mission enablement? This vi...
Zero Trust Implementation
Zero Trust is a key component of every federal IT initiative and modernization effort. The Executive Order on Improving the Nation’s Cybersecurity, the CISA Zero Trust Maturity Model, the DISA Zero Trust Architecture, and various NIST guidance all include mission critical elements for Zero Trust implementation. Although the principals of Zero Trust are widely accepted, the implementation process is a detailed and time-consuming process....
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