In part 3 of our Analytics Case Study series, we’ll address how to take action using the data and insights from Part 2 of this series. We’ll continue using our real world example of an agency to illustrate how to begin thinking about taking action, using your insights from the data. You will need to have attended, or viewed Part 1 and Part 2 of our Analytics Case Study series, identified your website mission, goals and KPIs and und...

Code.gov will host its first annual Federal Source Code Summit to share success stories and best practices for utilizing federal source code and open source software (OSS), and examine the implementation of the Federal Source Code Policy. The U.S. government spends billions of dollars annually on information technology (IT). Whether sustaining legacy systems or procuring highly customized applications, the costs add up. Code.gov was launched t...

Mark your calendars for the Government Experience Awards . . . Join us online! From interactive kiosks to voice assistants, government agencies across the country continue to find new and innovative ways to enhance the citizen and employee experience. The Government Experience Awards, a program of the Center for Digital Government, is designed to recognize these achievements and overall best practices of government agencies that have gone to t...

This event is part of a monthly series that takes place on the third Thursday of each month. We post the video on Digital.gov shortly after each event. USWDS is a library of principles, guidance, and code to help government teams design and build fast, accessible, mobile-friendly government websites backed by user research and modern best practices. About the USWDS The U.S. Web Design System is a toolkit of principles, guidance, and code to he...

For the first time ever, the Digital Counties Survey Awards are coming to you in a virtual experience where we will recognize top digital counties across the nation and have an informative workshop with the best of the best! Join us and find out how this year’s winners made it to the top by transforming their counties with technology. Stay tuned for details on what is in store for this celebration and learning opportunity. This unparalle...

Understanding how to pull reporting in Google Analytics is only part of the puzzle. Google Analytics tells you the “Who”, the “How” and the “What” — but it doesn’t tell you the “Why”. In this talk, we’ll connect the dots between your organization’s website strategy to help you better navigate how to think about the “Why”, and how assessing your analytics strate...

This event is part of a monthly series that takes place on the third Thursday of each month. We post the video on Digital.gov shortly after each event. USWDS is a library of principles, guidance, and code to help government teams design and build fast, accessible, mobile-friendly government websites backed by user research and modern best practices. The U.S. Web Design System is a toolkit of principles, guidance, and code to help government te...

In 2018, the Department of Consumer and Regulatory Affairs (DCRA) embarked on a Digital Transformation journey called "Vision 2020," focused on technology enhancements to streamline processes and increase efficiency for their customers. The lessons learned and accomplishments achieved are applicable to Federal, State and Local governments nationwide. With the current public health emergency, DCRA temporarily closed their offices, and quickly p...

U.S. government agencies are required to communicate in plain language. How do federal employees learn how to do that? The Plain Language Action and Information Network (PLAIN) offers free training to federal agencies; this three-hour online class through Digital.gov explains how to write in plain language. We’ll cover the following: Definition of plain language Background The law - Plain Writing Act of 2010 and executive orders Federal...

Join our three-day virtual summit, July 28 to July 30, and gain insights on UX Methods, Service Design, and Managing UX. It’s a great opportunity to learn about UX from our federal, state, and local government UX colleagues. Day 1 - UX Methods - July 28 Day 2 - Service Design - July 29 Day 3 - Managin UX - July 30