Modernization is a Journey, not a Destination. Federal agencies raced to update their systems and move as many programs as possible to the cloud during the pandemic. But federal leaders realize that modernization is a continuing process that includes, but is not limited to, updating IT equipment and data centers. It also means upgrading networks and connections, software and services, security, workforce, and acquisition processes. At this sum...

For almost three decades, governments at all levels have been working to improve the way they deliver services and benefits and engage with their customers---both internal and external. Efforts from past administrations focused on modernizing infrastructures and improving digital delivery, as well as gathering feedback from the public on how well the services were delivered. The Biden Administration has made customer experience one of its thre...

With cyberattacks on the increase at all levels of government, The White House issued a new executive order at the end of January that requires agencies to have a zero trust architecture in place by the end of FY 2024. The Office of Management and Budget followed with a memorandum (M-22-09) that laid out the requirements agencies must meet and the deadlines for completing the tasks outlined in the document. OMB identified five areas of focus--...

2018 was a landmark policy year for government customer experience. With new legislation passed by Congress, clarifying guidance issued from OMB, and strong priorities set by the President, providing great experiences has never been more important in government. But with all these visions in place, how do federal leaders actually achieve tangible results around CX? Join Medallia on April 24 for a special half-day summit dedicated to the craft...

A new era of global competition demands upgrades and additions to the tools that have ensured U.S. and allied security since World War II: diplomacy, international cooperation, technology, lethal force, and the promotion of ideals. Defense One will gather top leaders from the military, government, and private sectors to discuss and debate what comes next and how to prepare for it. Questions? Check out our FAQs here! For more information regard...

Our society is in the midst of a technological disruption, and artificial intelligence is at the helm. AI once was just a plot for a science fiction movie, but has now become a mainstream technology with real-world applications and large-scale investments. For organizations across all sectors, AI offers solutions and opportunities that can accelerate business processes, simplify IT operations, uncover new insights, and much more. Now more than...

The government has reached a technological tipping point.As agency missions evolve, the workforce must progress with it. In order to competitively recruit the best talent and become a top choice among potential employees, human resources technology must modernize to align with the mission, getting the right people in the right roles to achieve success and, ultimately, serve the taxpayer.Next-generation human resources technology can transform...

As technological advancements across the world rise at an unprecedented pace, the U.S. military is searching for tools and tricks to provide a tactical advantage against adversaries. This year, the Pentagon is taking leaps forward by bringing these technologies to the battlefield. The Army is streamlining the way it buys weapons through a “Futures Command,” which will focus on long-range precision fires, a new battlefield communica...

What makes you think?How can technology help make government work smarter?First, we need to understand what's happening related to AI, Blockchain, Cloud, Data and Security and other emerging technologies. It takes thinkers like you working together to understand how these next generation technologies will help us to modernize and secure our world—from ensuring mission readiness for the warfighter to building applications tailored to an...

Now is the time for government agencies to reimagine citizen and employee experiences. With IT modernization at the forefront of government transformation, agencies have a unique opportunity to drive efficiency and establish greater citizen and employee trust through mobile-friendly, personalized, and secure digital experiences. Join us at the 9th Annual Adobe Digital Government Symposium to hear government leaders and industry experts share b...