Every department at their agency is a service provider. Yet, very few have matured the service model to the level of enterprise IT. While service relationships are well defined and automated within enterprise IT, they are often inefficient, unstructured, or non-existent in other enterprise service domains. Savvy IT leaders view this as an opportunity to leverage IT service expertise and enable their organization in new, highly-impactful ways....

Registration is still open for the NowForum event being held in Washington D.C. on October 30th!This is an excellent opportunity to network with your peers! IT professionals from across the Federal and Public Sectors will congregate at the NowForum to share proven IT Service Automation best practices, insights into Change Management, and to learn how organizations in this space are successfully transforming IT. At the event, you'll also hear f...

Portfolio Management is more than project portfolios. Discover how the Department of Energy (DOE) has automated, consolidated, optimized, and standardized their processes, building integrations between modules and driving workload and resource management, as well as management of a project pipeline. Building upon the ServiceNow Project Management Application, the DOE created a second default portfolio, the Operations Portfolio, to give IT acce...