Revolutionize how you interact with your customersLeverage modern technology to keep your customer engagement cutting-edge and manage the ever-changing customer expectations. Join Genesys for an afternoon full of learning, networking, fun, and prizes. We will be discussing the following key topics: Deploying AI technologies now - with Amazon lex and AltocloudManaging Voice, Email, Chat, Text, and social media through one agent interfaceCollabo...

Develop your capacity to identify and assess health risks posed by environmental hazards. This continuing education course explores the principles of risk assessment, risk management, and risk communication, ensuring you can identify, explain, and make decisions about risks to public health. You will learn how risk analysis is done, how it is interpreted, and how it influences regulatory decision-making. This program will provide you with the...

Enabling business leaders to learn how to use AI to build a competitive advantage, drive new business models and opportunities, reduce operational costs and accelerate your innovation efforts.

Governing magazine’s Leadership Forums provide transformational leadership and management strategies to help state and local government elected officials, appointees and senior-level agency executives build high-performance government organizations. Faced with unique demands, government leaders have made these annual events their “must attend” day to exchange valuable ideas and spearhead industry partnerships that advance gov...

What is "Better together: Ansible and OpenShift – a workshop powered by Red Hat Services"? Many organizations are using containers as an integral part of their DevOps workflows because of their flexibility and portability. Ideally, containers should be as simple as possible, but as the complexity of a container grows, manual, antiquated methods won't get the job done. In order to succeed in today's market, you need a solution that provid...

Building on the momentum and success of last year's event, the Connected Health Conference is back in Boston and will be better than ever. CHC18 brings together the industry's two leading events -- the Partners Connected Health Symposium and the PCHAlliance Connected Health Conference -- to create an unmatched thought leadership experience. This is the global platform for provocative and forward-thinking discussion, deal-making opportunities a...

Seminar Information: Imagine not getting paid for your international sale! Unfortunately, it does happen. Learn to fully comply with Letters of Credit requirements to ensure that you receive payment for your shipments. Get involved in the set-up process, learn the basic terminology and significance of various documents, and learn how to prevent and handle discrepancies. Everyone involved in the international sale should learn about the Letters...

Now more than ever data and analytics are becoming accessible, offering new insights and opportunities for state and local governments. As more government services and interactions move online and to other digital platforms, these tools can improve services, accelerate collaboration and increase efficiencies. At this event, we’ll explore how the City of Boston and the Commonwealth of Massachusetts have harnessed data and analytics to pow...

Designed to prepare organizational leaders and change agents for adopting and scaling agile methods, Boston Agile Dev Week offers professional agile certification courses led by active practitioners and respected thought leaders in agile project delivery and lean organizational change initiatives. Presented in partnership with agile leadership experts from Lithespeed, attendees can choose from professional training and certification courses fo...

Seminar Information: So now that you have learned the Incoterms basics, you want to take this class to learn which term is the best fit for your company and how to maximize your profit! A level II class on the application of Incoterms® Rules in purchases and sales. Course will review the strategy and tactics of negotiating the minimization of landed cost and the maximization of profit from both perspectives purchasing and sales. IMPORTANT...