Customer experience (CX) is arguably one of the most important elements that instill trust in government services. However, figuring out how to improve trust isn’t easy. That’s where learning from your peers can be useful. Join us online Wednesday, Oct. 2 at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about how to excel at CX with use cases from your peers who are doing it well. Specifically, you’ll lea...

Whether you collected feedback from an official survey, a social media post or an in-person conversation with a constituent, do you know what your next step is? Feedback is only as good as what you do with it. Agencies need a well-thought-out and documented plan for what to do with responses and input, no matter how they’re collected or who submitted them. Join us online Monday, Oct. 7 from 1-1:30 p.m. PT/4-4:30 p.m. ET to hear from Alan...

Data-driven decision making doesn't have to be rocket science. Learn how local governments can take the next steps with data - and it's easier than you might think! Local government professionals agree that evidence-based decision making is the best practice. Even so, the majority of cities don’t use data for their strategic planning processes. The truth is the overwhelming mountain of “big data” often paralyzes action. So ho...

Our Citizen Request Management solution, built on the Salesforce platform, is specifically designed to address the challenges faced by modern Citizen Request Agencies. This solution is not only user-friendly and flexible but also highly adaptable, allowing it to meet the evolving demands of public service. Most importantly, it is a turnkey solution, ready to deploy with minimal configuration or customization required. In this webinar, attendee...