Is your organization overwhelmed by the AI hype? The AI landscape has exploded in recent years, yet Public Sector IT leaders continue to grapple with the complexities of harnessing its potential. Operational inefficiencies, fragmented citizen experiences and data security concerns are just a few of the hurdles public sector organizations encounter daily. What if AI could be the solution, not the problem? Join our webinar where AI experts from...

Let's be honest—"Customer Identity" might not be something you're thinking about every day. But it’s actually a critical part of your daily life. Every time you log into an app on your phone, sign up for a new online service, or even make a purchase, Customer Identity is at work behind the scenes. It’s the digital identity layer embedded in customer-facing apps, websites, and portals that keeps everything running smoothly and...

Back by popular demand: innovative ideas for community engagement that build trust and prevent crime. Learn how law enforcement agencies are using creativity to connect with many different segments of the communities they serve. These events and activities go beyond traditional coffees with a cop, and most of them can be implemented at little to no cost. If you enjoyed the first Out-of-the Box Ideas for Community Engagement webinar, be sure to...

You could have the most sophisticated service delivery model in the country – but if your constituents can’t understand your messaging or information, your services have just been rendered useless. Plain language is an absolutely core component of effective CX, but is it prioritized at your organization? Is it incorporated throughout every CX program of or initiative you launch? Join us online Monday, Sept. 16 from 1-1:30 p.m. PT/4...

Over the last few years, many communities have struggled with increases – or the perception of increases – in violent crime. To address these concerns, the Department of Justice developed a Violent Crime Reduction Roadmap. This guidance, however, leaves communities in a gray area when it comes to managing violent crime that arises from residents with mental health issues. And therein lies the question: how do you work to reduce vio...

Join Atlassian experts for this training on August 29, 2024, to learn how to optimize service delivery, leverage ITSM best practices and harness the power of AI through Atlassian Intelligence. In this half-day workshop, you'll discover how to:Create intuitive citizen self-service portalsStreamline internal workflows and ticket managementBuild a comprehensive knowledge base for easy access to informationImplement efficient approval processes

Ensuring your residents have access to public meetings is critical for sustained resident engagement. How can you keep your entire community engaged with streamed meetings and other video content? Join Granicus for a complimentary webinar to find out how some communities have saved time and effort on streaming while broadcasting in multiple languages, captioning for accessibility, and enabling sound search to improve the resident experience. S...

Navigating government programs can be a complex process for people. Discover how to provide the information they need to effectively serve themselves. Our discussion will focus on an engagement approach designed to reduce barriers before, during, and after program adoption. Key takeaways:Utilize budget more effectively by informing people with the information they need to reduce call volume.Reduce barriers and decrease frustration by answering...

Federal agencies often grapple with legacy systems, tight budgets and slow procurement processes, but employees and citizens expect modern, digital experiences. How can federal leaders meet these expectations? Enter GenAI and low-code platforms. By exploring and adopting these software development tools, public sector agencies are enabling greater organizational agility, modernizing systems and enhancing citizen engagement. Join GovExec, OutSy...

Struggling to deliver critical government aid due to inconsistent data and name variations? These issues can lead to missed or duplicated applications, causing delays and creating administrative headaches for your staff. Babel Street Name Match, powered by NLP (Natural Language Processing), seamlessly integrates with the Elasticsearch platform to ensure accurate name matching for faster aid distribution and reduced fraud risk. Join Elastic ...