As customer preferences shift and generative AI (GenAI) capabilities mature, customer service and support leaders face new challenges and opportunities. They must navigate an evolving landscape that includes dynamic self-service options, the impactful use of GenAI, and strategies for holistic customer journeys. The Gartner 2024 Priorities Survey provides critical insights by identifying key challenges and priorities for service and support lea...

The cat-and-mouse game between threat actors and cybersecurity professionals continued unabated in 2023, with new threats designed to avoid detection. Many of these threats are new takes on old ones, such as “leveling up” invoice fraud. And ransomware attacks are evolving; rather than encrypting victims’ data, they are straightforwardly stealing the information and extorting payment by threatening to post the info online or t...

K-12 schools are lucrative targets for cyberattacks because they house vast amounts of valuable student data. For these schools to implement a comprehensive cybersecurity strategy – one that enables leading-edge detection and response – their leaders must generate maximum value out of their cybersecurity investments. That means deploying tools and services with a dual purpose or multiple advantages, emphasizing stretching cybersecu...

Confronted with dynamic shifts in development environments and the emergence of intricate security threats, today's state and federal IT leaders grapple with a multitude of challenges in their pursuit of crafting advanced, secure applications for the benefit of the citizens and communities they serve. Despite the abundance of tools for creation and deployment and a wealth of best practices at their disposal, numerous agencies find themselves a...

Learn unique techniques for identifying the best possible solutions from industry to make the evaluation process more effective. Presentation followed by Q&A from audience. NOTE: This session is part of the "Acquisition Training for the Real World" series. Questions/feedback? Contact kris.nieswiadomy@gsa.gov

Don't believe the movies and TV shows — ethical hacking is not done by frantically typing on the keyboard in a race against the clock. What's a career in ethical hacking and penetration testing really like? Join our panel of experts who have worked in the field for decades to find out! In this one-hour live event, we'll answer your questions around: The tools you’ll use to perform an ethical hack How to start your career as an ethi...

You Need Government Friendly Branding Materials(Branding Lab) REGISTER HERE https://www.govassociation.org/event-5505360 Classes are awesome, but Labs are even better. Come join us weekly as we train and prepare you to capture government contracts. These Lab sessions are designed to prepare CCM students with the hands-on support through your government contracting journey. Also, these labs sessions are open to all GCA members, partner members...

Digital services have the power to transform how people interact with government agencies. For example, instead of waiting in an hour-long line to update your driver’s license you could renew online. However, for digital services to be truly revolutionary they must be accessible to everyone. Accessibility can take many forms; it can mean providing tools to aid those with disabilities, using inclusive language to not alienate populations...

Kick off 2024 with AFFIRM and our interactive, virtual panel of accomplished IT executives from a variety of agencies and backgrounds. It is important for all of us in the government IT industry to nurture emerging and proven talent. Our panel of outstanding women leaders will share their insights about their own mentors, what it takes to rise through the ranks of an agency, and how they define professional and personal success. Join us to hea...

According to the Verizon Data Breach Report, Log4j-related exploits have occurred less frequently over the past year. However, this Common Vulnerabilities and Exposures (CVE) flaw was originally documented in 2021. The threat still exists despite increased awareness. Over the past few years, the Software Engineering Institute (SEI) has developed guidance and practices to help organizations reduce threats to U.S. supply chains. In this webcast,...