Improved technology and innovative implementation are part of an improved customer experience. But it’s really much more than just implementing technology that creates an overall better customer journey. During this webinar, you will learn how CX experts from the Department of Homeland Security, Department of Veterans Affairs and Energy Department are implementing strategies and initiatives to improve customer experience.

While high energy lasers (HELs) have intrigued the public, policymakers, and military leaders for decades, these weapon systems have often struggled to make it past the testing stage of development. A notable example, the Air Force’s Air Borne Laser (ABL), was capable of megawatt power and had successfully shot down several ballistic missiles, yet struggled to achieve desired range, beam quality, and cost effectiveness, and was subsequen...

The Coalition for Government Procurement and AMSUS-SM are pleased to co-host a complimentary webinar on NIST 800-171 for both AMSUS-SM and Coalition members on November 7 at 12:00 PM (ET). Our guest speaker will be Victoria Yan Pillitteri, a supervisory computer scientist in the Computer Security Division at the National Institute of Standards and Technology (NIST). Victoria will discuss: What Contractors Need to Know about the NIST SP 800-171...

Identify, remediate, and limit data risks at Security Virtual Training Day: Protect Data and Mitigate Risk from Microsoft Learn. At this free event, you’ll learn how to secure data and reduce risks with Microsoft Purview Information Protection and risk management solutions. You’ll also explore how to manage data protection policies across your organization to help protect people and data against cyberthreats. Who should attend: IT...

Understand how to expand your hybrid strategy at Azure Virtual Training Day: Innovate, Operate, and Secure with Azure Arc from Microsoft Learn. Join us for this free training event to see the benefits of extending the Azure platform to build applications flexibly. You will learn how to build cloud native applications and databases, run cloud services, and help secure and govern infrastructure and applications across environments using Azure Ar...

Explore core AI concepts at Azure Virtual Training Day: AI Fundamentals from Microsoft Learn. Join us for this free training event to learn how organizations use AI technology to solve real-world challenges and see how to build intelligent applications using Azure AI services. This training is suitable for anyone interested in AI solutions—including those in technical or business roles. Who should attend: IT administrators Developers Dat...

Transformations require humans to change in deep and meaningful ways. Yet, most organizations collectively tend to ignore 50 years worth of historical data of behavioral science describing how humans change and under what conditions. This complimentary webinar will provide leaders with tactics and strategies on how to change behaviors, adopt new habits, and don new identities inside organizations. Understand how transformations are fundamental...

A variety of sweeping trends constantly shapes tech provider business, including Generative AI, economic uncertainty and evolving B2B customer demands. Tech providers face more options and questions than ever: How do you retain your customers? How do you attract more new buyers? Where do you place your genAI bets? What is the future of IT services? Which go-to-market strategies are best? How do you drive usage and create enthusiastic advocates...

CORs share common mistakes, challenges, lessons learned, best practices, tips & tricks, and more. NOTE: this session is part of the "Acquisition Training for the Real World" series. Questions/feedback? Contact ryan.williams@gsa.gov or andrea.azarcon@gsa.gov

Attend this event to learn more about wireless solutions supporting Emergency Preparedness and Public Safety. During this event you will learn more about Wireless Solutions you can trust to help your agency build mission resilience. Topics will include: Solutions available that will help ensure your agency is better prepared for an emergency How 5G will impact emergency preparedness and how you can plan for it What else your agency should be...