Customer experience in all forms of business is transforming. The touch-points between a provider and a consumer are adapting to meet new demands and new technical developments. In the public sector, these transitions are becoming more and more prevalent.. Customers want to be able to email, tweet, text, live online chat as well as be able to call. They want answers and solutions to their problems faster and more efficiently. Major federal, st...

As part of Defence IQ’s Cyber Defence conference series, the new Cyber Defence Forum is being launched to provide an enhanced opportunity for interactive debate and discussion on key cyber issues. The event will run as a series of panel discussions and round tables, ensuring you get the answers to your questions and have face to face time with experts and key decision-makers. This new and exciting format will also ensure that there is as...

DefenceIQ’s 9th Annual Military Airlift event will draw together in London our most comprehensive speaker panel to date with 8 out of the top 10 NATO nations to deliver briefings on their future expenditure: including Canadian Air Force, Italian Air Force, Netherlands Air Force, Polish Air Force, Turkish Air Force, French Air Force and Royal Air Force. Attend to gain detailed understanding on current Airlift fleets, procurement programme...

As the only event specifically dedicated to maritime patrol aircraft in Europe, Defence IQ is delighted to announce the return of our 10th annual Maritime Reconnaissance & Surveillance conference. Last year’s Maritime Reconnaissance & Surveillance conference attracted over 150 representatives from 20 different nations. Building on this success, our 2012 event provides an unrivalled opportunity to not only listen to senior militar...

International Close Air Support will provide you with an unprecedented view of future of CAS, covering topics including operational feedback, targeting, training, Airspace Deconfliction, Digitalisation of CAS and Precision Weaponry. International Close Air Support 2012 will see the addition of two pre-conference focus days on precision weapons and targeting and maximise simulation and training. International Close Air Support will allow you to...

Offshore Patrol Vessels is the world’s original and most prestigious OPV summit, hosted by Defence IQ. Running for the 7th time, this year’s programme features the most international speaker faculty yet, representing 20+ countries, to discuss and examine emerging markets such as Latin America, the Middle East and Africa. Taking place from 25-27 September 2012 in Amsterdam, The Netherlands, this event offers attendees the exclusive...

Drive change, fight attrition and generate effective strategies for staff development within your Shared Service or Centralised HR operation. The European HR Directors’ Summit is designed to provide a hands on, interactive forum in which to address your HR challenges whether from a centralised HR background or Shared Service and Outsourcing background. Key issues of Attrition and Retention, Change Management, Effective HR Governance Mode...

Turning Analytics into Proactive Pricing Management Strategies Leveraging an effective pricing strategy is one of the most under-utilized techniques for an organization to increase its margins, yet it is one of the easiest levers to control. Avoid being one of the companies that lose millions of dollars in revenue yearly due to poor pricing initiatives, and join us at the 3rd Annual Pricing & Revenue Optimization Summit July 30th- August 1...

Defence IQ's 10th annual Military Satellites conference is the biggest yet! Hear about the latest news and feedback from some of the most influential space powers in the world includingFrench Joint Space Command, UK MoD and Canadian DND Investigate the increasing degree of cooperation which is occurring between civil and military space agencies. This will be particularly highlighted by briefings from UK Space Agency and the European Union Sate...

Defence IQ's 2nd annual Future Artillery India conference, taking place 26th-28th June 2012 in New Delhi, will gather senior officers responsible for the artillery modernisation programme of the Indian Armed Forces to discuss the nation’s artillery requirements, alongside artillery commanders from leading international militaries. Download the agenda now at www.FutureArtilleryIndia.com As the Indian Armed Forces embark upon an estimated...