Zero Trust is a key component of every federal IT initiative and modernization effort. The Executive Order on Improving the Nation’s Cybersecurity, the CISA Zero Trust Maturity Model, the DISA Zero Trust Architecture, and various NIST guidance all include mission critical elements for zero trust implementation. Although the principals of Zero Trust are widely accepted, the implementation process is a detailed, time-consuming, and agency...

The Continuous Diagnostics and Mitigation (CDM) program is the process government agencies use to move toward fortifying their cybersecurity networks and systems. It was developed in 2012 to support government-wide risk-based cybersecurity solutions to assist participating agencies improve their security posture consistently and cost-effectively. In this virtual workshop, government & industry experts will provide the following: a status u...

Since 1967, the Freedom of Information Act (FOIA) has provided the public the right to request access to records from any federal agency. Federal agencies are required to disclose the information requested under the FOIA, unless it falls under one of nine exemptions which protect interests such as personal privacy, national security, and law enforcement. In recent years, federal agencies have been inundated with FOIA requests creating challeng...

Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way records managers track the data they have, from where it is located to who can access it to what information it contains. These technologies are also changing how agencies meet compliance requirements. In this virtual workshop, we break down these concepts and show the potential benefits to your agency. You will leave with a better understanding of how AI/ML ca...

DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....

Federal agencies have the tools and resources to use data in critical decision-making processes. Collecting, storing, and analyzing data provides countless benefits to federal agencies, including deeper insights, accelerated mission effectiveness, and more efficient operations. How can your agency maximize data utilization to achieve mission impact? How can you ensure agency efforts to gain insight from data lead to mission enablement? This vi...

Securing a cloud environment can be challenging and time consuming, especially if you don’t know where to start. This Workshop will scrutinize a common cloud service: Virtual Machines, and focus on the secure implementation of that service. We’ll discuss Operating Systems (and why it matters from a cloud perspective), as well as security groups, remote access, system and network hardening as well as how mature organizations handle...

The Federal Data Strategy's action plan was reworked in response to the COVID-19 crisis, while state and local governments are simultaneously expanding health data initiatives and looking for more cost-effective data solutions. Add in the growing importance of data-intensive cyber threat detection and the broad potential of AI and automation, and it becomes clear: Agencies' data challenges are evolving rapidly, and a solid data strategy is mis...

Fending off cyber threats and preserving cybersecurity has never been more challenging. Among federal, state and local executives, cybersecurity consistently tops the list of concerns that keep them up at night. Attack surfaces are larger; the universe of bad actors seeking to breach security is expanding; techniques for exploiting vulnerabilities are more sophisticated; and in a digitally transformed environment, the stakes are higher, as wel...