Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

Legacy systems can be a major bottleneck for organizations, holding back business initiatives and processes that rely on them. From an IT perspective, the major drivers for legacy BI modernization are technical debt, aging technology, unavailable modern capabilities, unsupported platforms, and skill shortages. Application leaders often follow the best modernization approach to identify the right modern BI platform for the organization, but ma...

From where you work has become a political hot potato. But the politicians aren’t the ones who are returning to the office and transitioning to more in-person work, you are. And we know that it hasn’t been an easy transition for some of you. A recent Federal Times survey found that half of federal employees have applied for a new job since 2021 when agencies were first formally told to initiate return-to-office plans in the wake of...

Join us at Workiva Amplify, our annual user conference, to join forces, share knowledge, inspire one another, and find new and better ways to tackle challenges. This year, Amplify is in Nashville, TN and online on September 19th–21st.

In the face of escalating cyber threats targeting K-12 education in the United States, educational leaders play a pivotal role in safeguarding their institutions, students, and staff. To equip these leaders with the knowledge and tools necessary to combat cyber risks, we present, Securing Education: Empowering K-12 Leaders with Security Operations Center (SOC) Strategies. Led by a seasoned cybersecurity professional with expertise in the K-12...

Learn how Alliant 2 can support their agency IT project initiatives. Warranted contracting officers must complete this training before requesting a Delegation of Procurement Authority (DPA). Who Should Attend: All federal users including contracting officers, program office officials, managers, and executive staff are invited to participate in these complimentary webinars to learn how Alliant 2 can support their agency IT project initiatives....

According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

One of the foundational tenets of zero trust architecture is Identity – providing credentials for every person and device – in order to manage access to government systems, whether entering from the outside or moving laterally from within. In other words, identity, credential and access management (ICAM) should be addressed as a whole, not as separate point solutions. This applies across all systems, all platforms, and all environm...

Federal agencies now have a fast, effective way to buy maintenance, repair and facility (MRFS) supplies and save! GSA’s dynamic MRFS purchasing channel solution can help you save an average of 8 percent more on MRFS products than previously offered in the federal marketplace. Log on for live webinar training to discover the benefits of GSA’s MRFS solution. Seize your opportunity to attend this short, in-depth webinar, for which you...

With historic levels of federal funding set to flow to state and local projects aimed at improving the nation’s roads, airports, railroads, and other transportations systems, it has never been more important for contractors to understand the requirements of the U.S. Department of Transportation’s (DOT) Disadvantaged Business Enterprise (DBE) program. The injection of federal dollars into infrastructure projects through the Investme...