This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

Cloud and cyber are converging to drive today’s IT modernization conversation. These two critical components of government’s IT agenda are the drivers behind one of the most critical mission objectives: keeping agency data safe. Further accelerating change, Cloud First, FISMA, FedRAMP, FITARA, a newly signed MGT Act, a Cyber EO and an IT Modernization Report are all paving the way to improve cyber security postures government-wide....

“Agile” can improve success rates for software development contracts, but change requires changing. Implementing a new acquisition life cycle requires a change in the prevailing culture. This webinar will examine the impacts of incorporating Agile software methodologies into acquisition packages—as well as the impacts those package changes have on the traditional role of the contract manager. Key Takeaways: Determining if an...

Are your network administrators using strong authentication? The DoD Cybersecurity Discipline Implementation Plan's top priority line of effort is Strong Authentication for Privileged Users. Join F5 Networks for a complimentary TechTalk at the AFCEA Cyberspace Symposium where you will learn how your routers, switches, secure telephony administration interfaces, firewall, IDS/IPS, DLP administration interfaces, storage array interfaces, VDI, an...

It’s a given – price is the most important part of the offer. This is especially true in the days when Lowest Price Technically Acceptable (LPTA) rules, and even when it is a Best Value procurement, the lowest bidder will most likely get the award. Most companies, however, miss the most important elements of process and deliverable for the cost volume, and fail to shine in an area where they could dominate. Manage the cost volume e...

Know the impact contaminated soil has on you and your company and how to clean it up. Many property owners, lessees, architects, engineers, developers and contractors encounter contaminated soils on commercial, retail and industrial properties. However, these persons are usually not trained how to evaluate the risks posed by contaminated soils. In addition, most persons are not aware about how the presence of contaminated soils can impair thei...

Information Security Training in New York, NYJoin us for exceptional cyber security training at SANS New York City Winter 2018 (Feb 26-Mar 3). SANS training teaches you to see new aspects of information security and better understand how to implement security layers to defend your organization from cyber-attacks. The practical expertise of SANS instructors adds value to the training material, so you not only learn the information, but can appl...

*SAVE $50 via GovEvents on Registration fee Learn first hand about the many new changes just announced to CPIC!In May of 2017, OMB introduced a new model for the Administration's pulse check on investment health and performance - compliance with Technology Business Management (TBM). As the new Administration makes it's mark on the Federal IT modernization and performance criteria for the federal government, TBM provides a newer framework and...

The ATARC Federal DevOps Summit will be held on Thursday, March 1, 2018 at the Washington Marriott at Metro Center in Washington, D.C. This educational, one-day symposium will examine the DevOps tools and techniques being used by the Federal Government to create an agile development cycle that provides greater efficiency and cost savings than traditional methods. The event will also feature the MITRE-ATARC DevOps Collaboration Symposium, where...

Blockchain in Government Training Workshop II: Demystifying Blockchain: What You Need to Know, Current and Potential Use Cases and the Security Meet the Business Needs of Government Potomac Forum Blockchain I Workshop was a great success. Students requested a follow up Workshop in a Blockchain series. This is the second Workshop in our Blockchain Series. Commonly described as the "next great disrupter," Blockchain technology is the “new...