Join us to discover how CGI's Intelligent Call Center, leveraging Salesforce Energy & Utilities Cloud, is transforming customer service in the public sector. Learn how AI-driven technology turns traditional call centers into strategic assets by enabling personalized service at scale. Key Takeaways:Impact of AI in Customer Service: Transform agents into trusted advisors with predictive AI.Strategies for Omnichannel Support: Practical steps...

In today’s digital age, the volume of Freedom of Information Act (FOIA) requests is surging, placing unprecedented demands on public institutions and government agencies. Effective FOIA response management is essential to ensure transparency, maintain public trust, and comply with legal requirements. Join this information-packed webinar to gain vital insights into navigating the complexities of FOIA requests and enhance your response cap...

Join Atlassian experts for this training on August 29, 2024, to learn how to optimize service delivery, leverage ITSM best practices and harness the power of AI through Atlassian Intelligence. In this half-day workshop, you'll discover how to:Create intuitive citizen self-service portalsStreamline internal workflows and ticket managementBuild a comprehensive knowledge base for easy access to informationImplement efficient approval processes

In an era defined by rapid technological advancements, law enforcement agencies face a multitude of cybersecurity challenges that demand innovative solutions and collaborative strategies. This panel will convene federal officials alongside industry leaders and academic experts to dissect the evolving landscape of cyber threats and vulnerabilities confronting law enforcement operations. Through a nuanced exploration of proactive prevention meas...

As activity in space increases, the U.S. Government faces major challenges, including satellite proliferation, adversarial expansion into the space domain and the increased need for more space-based data to improve operations here on the ground. Yet those challenges are accompanied by numerous opportunities, from increased commercial space ventures to improved communications and geospatial capabilities. How will the federal government navigate...

A local government’s capital improvement plan (CIP) is critically important to managing their major infrastructure projects and assets. It can also be an extremely complex document to navigate, confounding even the most seasoned managers. In this webinar, you'll join ICMA Credentialed Manager Jim Nichols, a public works expert and the presenter of one of our most popular recurring webinars on development review processes, as he provides...

Join with cybersecurity professionals for training and information sharing through an interactive online experience. Earn 6 CPE credits learning from nationally recognized industry leaders. The agenda offers 12+ educational presentations, including panel discussions, breakout sessions, and keynotes. Connect with your peers in the Networking Lounge, enter to win prizes, and see demos and resources from top solution vendors in the Exhibitor Hall.

As the use of artificial intelligence has exploded throughout both the public and private sectors, much of the attention has been focused on its risks, because the technology is still developing and has the potential to cause harm. Less attention has been paid to how AI can be utilized to improve cybersecurity. The research firm IDC in its report, AI and Cybersecurity in Federal, State, and Local Governments, noted that AI is already having an...

Is your public sector IT team struggling with complex data queries and slow response times? SWIRL offers a groundbreaking solution that empowers users to interact with data seamlessly through natural language. By eliminating the need for data migration or complex indexing, SWIRL leverages your existing security infrastructure to deliver fast, secure and intuitive data access for organizations. Join SWIRL on Wednesday, August 28th to discover h...

Many major cyber incidents have started as low level alerts — the kind that often don’t get investigated because your SOC can’t get to everything. But recent advances in threat detection and response have put 100% investigation in reach. Join our experts to learn proven strategies to level up your SOC to investigate every alert that comes in. Space is limited! Register now and don’t miss the opportunity to:Learn how to...