The Digital Government Institute team has been covering the topic of Government Customer Experience since our founding in 1998. Each year we produce two virtual programs focusing on “Improving Public Sector Customer Experience.” This virtual workshop is designed to provide valuable insights and practical strategies for government CX leaders and IT professionals to revolutionize the way they engage with citizens and support their wo...

Effective identity management is vital for securing both organizational and personal data. As zero trust becomes the gold standard for cyber defenses, federal agencies must rethink their security strategies to center around identity—covering both human and machine identities. This transition demands a thorough overhaul of authentication, authorization, data access, auditing, and accountability processes to strengthen government IT infras...

Building a data-driven, digital government with streamlined operations and efficient service delivery requires modern tools, so filling skill gaps and overcoming legacy system challenges is critical in order to execute a successful digital transformation strategy. The way people interact with federal agencies and navigate important resources is transforming as more e-government platforms are built, online processes are automated and open data...

The “Zero Trust Implementation Lessons Learned” virtual workshop will delve into the critical lessons and best practices derived from real-world Zero Trust security implementations within government agencies. As cyber threats continue to evolve, the need for a robust and adaptable security framework becomes paramount. Our subject matter experts will share their experiences, challenges, and successes in adopting Zero Trust principle...

As the public sector continues to embrace digital transformation and zero trust security environments, the need for robust identity management is paramount. “The Future of Identity Management: Public Sector Best Practices” virtual workshop will explore cutting-edge strategies and solutions that ensure secure and efficient identity verification and management. Attendees will gain an understanding of how to implement best practices t...

Threat actors want to access data that is now flowing between devices, apps, and networks via the cloud. Mobile devices, crucial for access and authentication into the services that host this data, are often the easiest to compromise - but they’re often the least protected despite the unique nature of their operating systems and significant risk they’re exposed to. Lookout provides a comprehensive solution that continuously grants...

Join our insightful virtual workshop focusing on DevSecOps and discover the strategies that can enhance security in government operations. As we move into 2025, the integration of development, security, and operations, known as DevSecOps, becomes crucial for public sector organizations to maintain the integrity and confidentiality of sensitive data. Our subject matter experts will delve into advanced methodologies, automation tools, and collab...

The Federal Risk and Authorization Management Program began in 2011 to ensure the security of cloud services used by the U.S. government. The Federal Risk and Authorization Management Program is a government-wide program providing a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. The Federal Risk and Authorization Management Program uses NIST guidelines in its own framewor...

AI has the potential to drastically improve recruiting and hiring, leading to a more diverse and capable workforce. It can streamline onboarding, ensuring new employees integrate swiftly and effectively into their roles, reducing turnover, and increasing productivity. The use of AI-driven systems for continuous feedback and performance management promises to cultivate a culture of constant improvement where employees are empowered to grow and...

Each Fall, DGI produces an annual “Public Sector FOIA Update” virtual workshop. The workshop will highlight the latest issues, trends and technologies regarding Freedom of Information Act laws, policies and practices at the Federal, State and Local governments across the United States. It is designed to cover the various topics impacting FOIA and caters to personnel at all levels of the FOIA workforce, from new hires to experienced...