A quality student experience is a critical component when examining the attributes a university offers a prospective student. It is equally as important sector wide, in producing highly educated, well rounded and qualified individuals that make up the future of the national workforce. As a result, it is crucial for universities to assess not only ways they can improve their institutions student experience but ways they can differentiation them...

Exploring diversity, equity and inclusion in Higher Education. As the Australian tertiary sector continues on a path of expansion with widening participation at the core of national policy and institutional mission, social inclusion has become an underpinning for university strategy. With the globalised environment reflected in the high diversity of campus populations, continuing efforts to embed equity, diversity and inclusion goals across th...

Hear the latest, best-practice protocols for all areas of hospital security from facility design to technology to emergency preparedness and all other aspects of protective security. A Comprehensive Program Addressing: Early intervention via early reporting of disruptive, aggressive, and bullying behaviour to minimise work place violence An innovative training model to help clinicians, security and policy makers respond to the problems of chal...

A road map for transitioning your contact centre technology, processes and staff from traditional channels and skills sets to a multi-channel environment. The Government Contact Centre Summit 2013 has been designed to give you the tools to shift your technology, people and processes to an increasingly digital environment. This year’s event will focus on: Using self-service channels to increase customer satisfaction and reduce the inciden...

The Social Finance Forum will focus on the ways in which Australia's social public infrastructure can grow and benefit from the developing financing strategies. The Social Finance Forum offers the occasion for Government, investors, service providers and NGOs to discuss leveraging their partnership to improve social outcomes. The two-day event will review the benefits of social service bonds, government opportunity and policy that supports the...

SummaryThe 7th Annual Community Engagement ForumA complete community engagement toolkit for:Creating high-impact Community Participation.DescriptionA complete community engagement toolkit that will allow you to: * Create an asset-based community development* Have a growing interactive online community* Build honest relationships* Support good decision-making* Harness the power of communities* Learn about the psychology and ethics of engagement...

Summary: Transitioning to the NDIS isnt easy and, as we move further down the path, a range of challenges and complexities have come to light. Description: Making it happen With the first stage of the NDIS commencing on July 1, disability service providers have made transitioning to self-directed approaches a top priority. Other sectors are becoming interested in self-direction too; most notably the aged care sector. But transitioning isn...

NSW Government top level public servants will meet with their national and international counterparts to find answers to common challenges, such as: How is the whole-of-government approach to ICT evolving in NSW? Is the government data that is most useful also the most important? Are government agencies using social media effectively to engage citizens and improve policy development and services? Will greater transaction security boost e-servi...

The 2nd CBD & Town Centre Design and Development Conferencewill provide attendees with practical knowledge and expert advice on how the planning, design and development of Australia’s CBDs and town centres can be optimised for the benefit of local communities and businesses.With governments, developers and businesses seeking to enhance the design, amenity and economic activity of central business districts, this conference will provi...

What is behind the Emergency Department (ED) bottle neck? This conference will examine innovative models for improving waiting times, and access block with an emphasis on safe, quality of care. Between 2009 and 2010, Australian public hospitals provided almost 7.4 million accident and emergency services, with an annual growth rate of 4.3 per cent per year over the past five years. Coupled with the rising demand for emergency services, there ha...