Public sector contact centers are usually a resident's first interaction with government. But too many contact center teams are facing high call volume, low surge capacity and growing rates of agent turnover. These issues often lead to poor constituent service, decreased job satisfaction for agents and reduced productivity. Automation can combat these challenges by eliminating manual tasks and increasing contact center capacity — which i...

World Litigation Forum is a non-governmental for-profit organization that was formed in 2016. WLF’s mission is to promote Legal and to discuss the issues and challenges faced by Legal peers around the globe. Thus, to find the solution and to enable Legal peers to network and discuss, different editions of Legal conferences and events are organized in the USA, Europe, Asia, and UAE. World Litigation Forum, with its 16th Edition on Oct 02-...

The AFCEA San Diego Chapter is pleased to host a charity golf event benefitting STEM Scholarships on October 2nd 2023. Shotgun start at 1230 Lunch, games, and raffles will be provided Corporate sponsorship opportunities

Modernization doesn't have to be all or nothing. In fact, parts of some workloads are well-suited for the cloud, and others are best run on-premises, leveraging a genuine hybrid cloud approach. Organizations are finding new ways to drive mainframe modernization as part of their hybrid cloud strategy to deliver more responsive services, build cloud-native applications, enable interoperability between mainframes and cloud and accelerate IT autom...

A Fusion: of Cybersecurity Novice, Intermediate, Professionals and World Renown Hackers. This year's event is a multi-day, multi-track, multi-platform, a diverse and inclusive conference for every level of knowledge. Three Days of Amazing hands-on Workshops, Briefings, Labs, and more. Just about every company needs to provide Cybersecurity awareness to their employees – What better way than to spend your training time, then with friends,...

This event is open to Industry Insider members only. This is an in-person exclusive briefing for Industry Insider – Texas members to hear from the IT Leadership team of the Texas Workforce Commission, one of the largest State departments with a $1.8 billion total annual budget and an estimated annual IT budget of over $60 million. TWC is the state agency charged with overseeing and providing workforce development services, such as job ma...

In an era where jurisdictions are navigating staffing shortages and evolving community needs, the importance of developing alternative response methods has never been more evident. As more jurisdictions nationwide are looking to establish community safety programs, they realize that finding the right technology solutions and the right technology partner plays a pivotal role in building these programs. Discover how one jurisdiction faced this c...

While today’s students can now gain instant access to knowledge beyond their textbooks with websites, apps and other digital tools, the digitally connected classroom also introduces risks. Like many education communities, the Marple Newtown School District in Pennsylvania used multiple cybersecurity solutions to handle these risks – while one solution fixed one problem, another would inevitably arise. To remedy this, district leade...

This talk delves into the pervasive integration of Artificial Intelligence (AI), specifically Language Models (LMs), within the current OSINT landscape. Jeff will discuss the art of uncovering the deployment of Large Language Models (LLMs) across social media posts, product reviews, and academic settings by examining linguistic patterns and using multiple tools to uncover TTP's used by threat actors. Attendees will gain insights into effective...

Registration is Closed The Evolve conference showcases the latest thought leadership and emerging technologies with a two-day leadership & technology conference focusing on forward-thinking and cutting edge IT solutions. Get ready to evolve – with fresh ideas, innovative trends and cutting-edge technologies from the IT industry’s influential game changers. Since 2002, Trace3 has been the premier provider of informative technolo...