DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....

Federal agencies have the tools and resources to use data in critical decision-making processes. Collecting, storing, and analyzing data provides countless benefits to federal agencies, including deeper insights, accelerated mission effectiveness, and more efficient operations. How can your agency maximize data utilization to achieve mission impact? How can you ensure agency efforts to gain insight from data lead to mission enablement? This vi...

IT, operations, and cybersecurity professionals at U.S. Federal agencies must continually adapt to complex challenges and ongoing changes. They must pivot when adversaries evolve their attack methods and when new vulnerabilities threaten U.S. infrastructure. They reprioritize when faced with Executive Orders and regulatory mandates. All of these adaptations must be done at a massive scale with an ever-changing workforce of highly skilled and t...

The Chamber of Digital Commerce will host the DC Blockchain Summit on March 21st, 2023. Since 2016, the Summit has become the digital asset industry’s premiere event held in our Nation’s Capital. The Summit convenes lawmakers, regulators and industry leaders to discuss the top policy issues facing the digital asset and blockchain space and highlight the technology’s evolving utility. As featured in Time Magazine, the Summit i...

Government-wide pressure to reduce IT costs and optimize operations has led many agencies to embrace cloud computing. Despite the potential savings and improved efficiencies, securing the cloud remains a major concern. Cloud Computing Security can be defined as defending the confidentiality, integrity, and availability of agency assets (data, applications, infrastructure) using cloud services from both outside and insider threats. Securing the...

As Artificial Intelligence (AI) permeates government IT modernization efforts, the mystique of AI continues to build. As we head into a new calendar year, there is potential for AI technology to dramatically impact how agencies can deliver on their respective missions. There has been a lot of hype around Artificial Intelligence and many in the public sector are interested to learn more about where AI is being deployed to benefit government age...

DGI is proud to host this 20th annual event! Enterprise Architecture has become one of the pillars of the federal IT world to help make operations run smoothly, seamlessly and maneuver easily. No matter what technology is touted, or how service oriented and agile the applications are — especially cloud-based or SAAS environments — technology systems must be designed and implemented to support the business or mission and enable proc...

Increasingly, the threat landscape shows fewer high-volume, fully automated cyberattack campaigns and more low-volume, highly targeted attacks focused on specific people. That’s because people are the weakest link in cybersecurity, and attackers, understandably, are taking advantage. Quarter after quarter, research shows that more than 99 percent of cyberattacks are activated by the victim. Government agencies are seeing a rise in target...

Customer Contact Week, the world's #1 customer contact event series, is making it's debut in San Antonio, January 30 - February 1, 2023. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry. In 1999, Call Center Week was created to provide call center managers an opportunity to discuss best practices for customer service centers. More than two decades later, Customer Contact Week is...

CCME, a not-for-profit organization, was founded almost 50 years ago to promote, encourage, and deliver quality education to service members and their families in all branches of the armed services. Its membership is principally composed of military educators, civilian educators, post-secondary educational institutions, and suppliers of quality education products and services. The CCME symposium is the largest annual forum in the country with...