At Your Service (Customer Service)
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This customer service webinar will provide...
Business Ethics & The Bottom Line
There is a connection between organizational ethics and business value. People do business with organizations they trust. Once consumer confidence has been betrayed, it is an uphill battle for businesses to recover--assuming that recovery is even possible. Establishing an organizational culture of ethical behavior is a strategic imperative for leaders.
Solidifying The Connection Between Lead...
Our concept of innovation continues to expand and transform. It is no longer limited to one person or company, innovation is open and disruptive, multi-disciplinary and global. The most successful organizations will be the ones who know where to discover the potential of and lead innovation... and it only takes one spark - YOU! ARE YOU READY TO BE IGNITED? Leaders who attend the 2012 Solidifying the Connection Between Leadership, Innovation an...
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