2011 Government Web and New Media Conference Date: Thursday–Friday, March 17–18, 2011 Place: Renaissance Hotel, Washington, DC Book your room using our room block. Cost: $395 Government$595 Contractors with a .gov email address Agenda: Full Conference Agenda Who Should Attend? See who has already registered! Government employees and contractors who use online tools and social media to meet their agency mission, including: agency we...

Improve Efficiency and Usability with Design Templates Class Format: Webinar Instructor: Jeff Horvath, HFI & Carolyn Lawson, CA.gov Date: Tuesday, November 9, 2010 Time: 2:00-3:00 PM ET Fee: Free Course Description Jeff Horvath, VP of User Experience Strategy at Human Factors International (HFI), will discuss the importance of User Interface Design Templates and how they can improve usability on your site. Design templates help user-cente...

Telling Compelling Stories with Numbers: Data Visualization and Communication REGISTER NOW Class Format: Webinar Instructor: Stephen Few, Perceptual Edge Date: Friday, October 22, 2010 Time: 1:00–2:30 PM ET (please note this is an updated time) Fee: Free Course Description Important information cannot speak for itself. To tell its story, information relies on you to give it a clear voice. In government services, the challenge merely beg...

The Magic of Exceptional Customer Service Class Format: Webinar Instructor: Doug Lipp Date: Wednesday, September 8, 2010 — CHANGED DATE Time: 1:00 – 2:30 PM ET Fee: Free Course Description Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behavior contribute to delivering exceptional customer service. Doug’s ac...

Please join Web Manager University as we host our next FREE New Media Talk Socrata CEO, Kevin Merritt, will team up with Jeffrey Levy, Director of Web Communications at the EPA, for this event to show you how the EPA transformed BP Oil Spill data into an interactive and visual dataset and shared that data on EPA.gov Date: Wednesday, August 4, 2010 Time: 2:00 - 3:00 PM ET This is a FREE online webinar! http://www.certain.com/system/profile/web...

***Event is open to government employees only. Demo of Challenge.gov and Best Practices in Creating Online Challenges Date: Thursday, July 22nd Time: 3:00 – 4:00 pm ET Place: Online Webinar Presenter: Brandon Kessler, Founder of ChallengePost.com Challenge.gov is a new platform that just opened for federal agencies' to create new--or post existing--challenges. Challenge.gov enables agencies and citizens to connect around and solve some o...

Web Manager University is partnering with GSA's Center for New Media and Citizen Engagement to bring you this FREE webinar with tips and strategies for engaging citizens in online challenges. You may know that the Open Government Directive calls for agencies to engage citizens using challenges, but did you know that challenges are a great way to: • Motivate, inspire, and guide the public to solve tough challenges; • Change the perce...

Making Your Website More Effective: Intro to Proven Usability Techniques Class Format: Two–Day Course Instructor: Hal Miller–Jacobs, UsabilityCoach.com Date: Wednesday – Thursday, February 10 – 11, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $400 federal, state, or local U.S. government; $600 for non–government Course Description Almost anyone can put up a website or...

Measuring the Performance of Government Websites and Citizen Engagement Class Format: Two–Day Course Instructor: Alex Langshur, PublicInsite Date: Wednesday - Thursday, June 9 - 10, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $400 for federal, state or local U.S. government employees; $600 for non–government participants Course Description Session 1: The strategic imperative to measure...

Content ROT: How to Find and Treat It Class Format: Seminar Instructor: Delia Konizeski, WelchmanPierpoint Date: Tuesday, June 1, 2010 Time: 9:00 AM – 12:00 PM Place: Department of Labor (DOL) Directions to DOL Fee: $50 federal, state, or local U.S. government; $75 for non–government Seminar Description With thousands of government websites, there is a lot of ROT (redundant, outdated, and trivial) content. You can't engage citizens...