On December 23, 2022, OMB released M-23-07, “Update to Transition to Electronic Records”. Item 1.2 states, “After June 30, 2024, all agencies must transfer permanent records to NARA in electronic formats and with appropriate metadata in accordance with NARA regulations and transfer guidance.” Previously, NARA Bulletin 2018-01 defined and updated the minimum set of meta elements that must accompany transfers of permanent...

A multi-cloud strategy is the utilization of two or more cloud services from any number of cloud providers that are compatible with and extend an organization’s hybrid cloud environments. It allows agencies to deploy applications on the public and private clouds that best suit agency business objectives and application needs. A multi-cloud platform provides multiple advantages including greater flexibility, more deployment options, secur...

Zero Trust is a key component of every federal IT initiative and modernization effort. The Executive Order on Improving the Nation’s Cybersecurity, the CISA Zero Trust Maturity Model, the DISA Zero Trust Architecture, and various NIST guidance all include mission critical elements for zero trust implementation. Although the principals of Zero Trust are widely accepted, the implementation process is a detailed, time-consuming, and agency...

The Continuous Diagnostics and Mitigation (CDM) program is the process government agencies use to move toward fortifying their cybersecurity networks and systems. It was developed in 2012 to support government-wide risk-based cybersecurity solutions to assist participating agencies improve their security posture consistently and cost-effectively. In this virtual workshop, government & industry experts will provide the following: a status u...

Since 1967, the Freedom of Information Act (FOIA) has provided the public the right to request access to records from any federal agency. Federal agencies are required to disclose the information requested under the FOIA, unless it falls under one of nine exemptions which protect interests such as personal privacy, national security, and law enforcement. In recent years, federal agencies have been inundated with FOIA requests creating challeng...

Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

Now in its 11th year, 930gov’s multi-track educational program brings government technical communities together to connect, exchange, and gather ideas from subject matter experts from multiple disciplines. Attendees will hear thought leaders present best practices, case study findings, and potential solutions to their current IT challenges. 930gov delivers educational programming on theFive Pillars of Government IT Innovation: Artificial...

Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way records managers track the data they have, from where it is located to who can access it to what information it contains. These technologies are also changing how agencies meet compliance requirements. In this virtual workshop, we break down these concepts and show the potential benefits to your agency. You will leave with a better understanding of how AI/ML ca...

DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....

Federal agencies have the tools and resources to use data in critical decision-making processes. Collecting, storing, and analyzing data provides countless benefits to federal agencies, including deeper insights, accelerated mission effectiveness, and more efficient operations. How can your agency maximize data utilization to achieve mission impact? How can you ensure agency efforts to gain insight from data lead to mission enablement? This vi...