Quantum computing. Blockchain/distributed ledger technologies. Smart offices with employee and customer tracking. Augmented and virtual reality. Strong AI and deep learning. Wearable devices. Next-generation biometrics. Bots, AI, natural language question answering (NLQA). Next-generation wireless. These technologies and more will transform how today’s financial services firms engage with customers and employees, gather and analyze infor...

More than half of customers use digital channels to engage with companies–and that figure continues to climb. Whether it’s webchat, SMS, Facebook Messenger, or self-service knowledge bases, new methods of connecting businesses with their customers are often quicker and more efficient than a voice interaction. As these digital channels become common, differentiators are vital to keeping a competitive edge. Learn how companies are us...

As financial services firms move from analytics and RPA to AI and machine learning, they’re increasingly asked to demonstrate the effectiveness of these technologies. How do you effectively monetize (or measure the ROI for) AI, data and analytics investments? How about monetizing an investment in APIs and API management? Measuring effectiveness isn’t the only challenge. Others include the perils and pitfalls of data science and dat...

Cybersecurity is a perennial challenge for financial services firms. Even the most powerful and sophisticated cybersecurity teams are confronted by equally powerful and sophisticated hackers (many funded by nation states). And while standards and frameworks such as NIST’s cybersecurity framework and the MITRE ATT&CK framework can provide helpful guidelines, many times financial services firms find themselves operating far ahead of th...

This Panel focuses on best practices & approaches for meeting security & compliance requirements in the age of virtual collaboration. The last year has seen tremendous growth in adoption of new collaboration tools designed to bridge the gap between home and office, and enable seamless engagement across company lines. As more and more tools enter the workplace, organizations face an ever-increasing challenge in ensuring security of thei...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. This event is planned to take place in-person at Convene, though it will also be livestreamed for those unable to attend. Financial firms are well on the path towards zero-trust security, the emerging paradigm in which a distributed network of highly granular trust replaces yesterday’s binary (outside = bad; inside = good) ar...