Public sector contact centers are usually a resident's first interaction with government. But too many contact center teams are facing high call volume, low surge capacity and growing rates of agent turnover. These issues often lead to poor constituent service, decreased job satisfaction for agents and reduced productivity. Automation can combat these challenges by eliminating manual tasks and increasing contact center capacity — which i...

Zero trust extends far beyond a cyber initiative into a complete IT modernization effort. What can be done to accelerate that journey? During this exclusive webinar, moderator Tom Temin will discuss modernization strategies to help with this effort with Shawn Kingsberry, vice president of cybersecurity at SAIC.

If you haven’t had the chance to learn about our security and data protection, don’t worry. Our Roadshow is designed to give you an in-person rundown on what N-able has to offer including products, insights, networking and more. The best part? It’s coming to a city near you. Sign up if you’re nearby one of our 19 stops. Four reasons you should come see us: Learn all about our cloud-based data protection that helps secur...

Join Adobe and Carahsoft for our interactive Adobe ColdFusion Summit East 2023, the premier event for coders to exchange ideas, inspiration, and experiences with peers and thought leaders. It is now returning after a hiatus of three years to Washington, DC! Mark your calendars for the opportunity to engage with innovators from various government agencies and organizations working towards meeting the demands of the future. In addition to networ...

Cloud computing continues to be one of the most hyped terms in the history of IT. Its hype transcends the IT industry and has entered popular culture, which has further increased hype and confusion around the term. Definitions are critical to having productive conversations about cloud computing. Join this free webinar where CIOs and I&O leaders will understand both old and new terminology to plan effective cloud strategies. Learn how clou...

Modernization doesn't have to be all or nothing. In fact, parts of some workloads are well-suited for the cloud, and others are best run on-premises, leveraging a genuine hybrid cloud approach. Organizations are finding new ways to drive mainframe modernization as part of their hybrid cloud strategy to deliver more responsive services, build cloud-native applications, enable interoperability between mainframes and cloud and accelerate IT autom...

This event is open to Industry Insider members only. This is an in-person exclusive briefing for Industry Insider – Texas members to hear from the IT Leadership team of the Texas Workforce Commission, one of the largest State departments with a $1.8 billion total annual budget and an estimated annual IT budget of over $60 million. TWC is the state agency charged with overseeing and providing workforce development services, such as job ma...

Registration is Closed Possibilities are limitless, but time is not. Discover a better way to get things done across your organization through Digital and Robotic Process Automation. RPA in a Day (RPAIAD) is a beginner-level training designed for everyone to learn automation. No matter if you are a business expert or IT developer, you will learn to develop RPA-based automation in a single day using UI flows. RPAIAD consists of lab exercises th...

Thank you for the overwhelming response. The enrollment capacity for this event has been reached. Register today for an all-day interactive training to learn how to create custom business applications without writing code, leveraging the Microsoft Power Platform technologies - Power Apps and Power Automate. App in a Day is designed to accelerate your Power Apps and the rest of the Power Platform stack experience with a comprehensive training i...

Registration is Closed At Microsoft, we understand that in the current economic climate you are being asked to enhance your business by leveraging data to make critical business decisions in an efficient, precise and effective manner. Power BI is a business analytics service that gives you a single view of your business data, with the ability to monitor the health of your business using live dashboards, create rich interactive reports and acce...